Floor Manager Menswear – British Heritage Brand – Central London

CVUK; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury retail company in London is seeking a dynamic Floor Manager for the menswear department. This role includes leading a team, ensuring exceptional customer service, and driving sales performance. Ideal candidates will have significant experience in luxury retail management and strong leadership skills. The position offers the opportunity to work in a high-end shopping environment focused on operational excellence and customer loyalty.

Qualifications

• Significant experience in luxury retail management, ideally within menswear.
• Strong leadership skills with the ability to inspire and build high-performing teams.
• Deep understanding of luxury customer service standards and clienteling techniques.

Responsibilities

• Lead, coach, and motivate the team to consistently deliver exceptional service.
• Drive a culture of personalized clienteling for an elevated shopping experience.
• Oversee day-to-day floor operations, ensuring customer service standards are met.
• Monitor performance against KPIs and provide coaching as needed.
• Ensure visual merchandising and presentation standards are aligned with brand guidelines.

Skills

Luxury retail management

Leadership

Customer service standards

Sales driving

Job description

We are looking for a dynamic Floor Manager to lead the menswear department and ensure the seamless running of daily operations. This is a pivotal role within the business, combining leadership, clienteling, and commercial focus. You will oversee a team dedicated to delivering an outstanding luxury shopping experience, while driving sales performance and operational excellence.

Key Responsibilities

• Lead, coach, and motivate the team to consistently deliver exceptional service that exceeds customer expectations.
• Drive a culture of personalised clienteling, ensuring customers receive expert styling advice and an elevated shopping experience.
• Oversee day‑to‑day floor operations, including scheduling, team deployment, stock flow, and customer service standards.
• Monitor individual and team performance against KPIs, providing coaching, training, and development to ensure goals are achieved.
• Take ownership of visual merchandising, floor layout, and presentation standards in line with luxury brand guidelines.
• Develop strong client relationships and manage VIP customers, ensuring loyalty and repeat business.
• Act as a key point of escalation for customer concerns, handling situations with diplomacy and professionalism.
• Collaborate closely with senior management to implement sales strategies, product launches, and promotional events.

About You

• Significant experience in luxury retail management, ideally within menswear.
• Strong leadership skills with the ability to inspire and build high‑performing teams.
• Deep understanding of luxury customer service standards and clienteling techniques.
• Commercially minded, with proven experience in driving sales and exceeding targets.
• Highly organised, detail‑oriented, and confident in decision‑making.
• Excellent communication and interpersonal skills, with fluency in additional languages being an advantage.