Floor Manager - London Stores

Dr. Martens; City of Westminster; On-site; GBP 28,000 - 35,000; Full time

Job summary

A renowned British footwear brand is seeking an engaging Floor Manager to lead their team in Central London. The ideal candidate will have experience in a similar retail role and a passion for coaching and mentoring staff. Responsibilities include managing daily operations, achieving sales targets, and ensuring excellent customer service. With benefits including employee discounts and opportunities for growth, this role offers a chance to thrive in a dynamic environment.

Benefits

Welcome pair of Docs

65% off all footwear

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Complimentary access to virtual GP

Qualifications

• Experience in an Assistant Store Manager or Supervisor role, ideally in fashion/lifestyle.
• Confident in coaching, developing, and mentoring teams.
• Demonstrates resilience and a solution-driven mindset.

Responsibilities

• Manage daily retail operations and ensure compliance with company expectations.
• Lead the team to achieve sales and customer service goals.
• Oversee health & safety and security within the store.

Skills

Coaching

Sales orientation

Relationship management

Problem solving

Fluency in English

Tools

Microsoft Office

POS systems

Job description

We are looking for an engaging, inspirational Floor Manager to help lead the diverse team at one of our London stores, we have positions available across Central London stores. Our Floor Manager will work in hand in hand with the management team creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store always ensuring your teams well‑being is at the heart of your decision making. THE GIG - Floor Manager - London

Responsibilities

• Take responsibility of day‑to‑day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume responsibility of the store and team in absence of the management team
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI's (i.e. Sales/CR/UPT) in line with the store P&L budget
• Lead and implement high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Ensure appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager to take commercial decisions for the store in line with our business objectives.

Qualities

• You'll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You'll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork.
• You will take ownership for your own development, proactively seeking out feedback to build self‑awareness.
• You will bring the outside‑in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role‑model on all things DE&I & wellbeing.
• Passion for our product.

Qualifications

• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution‑driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident to use Microsoft Office and POS systems.

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

Benefits

• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders