Floor Manager - London Soho

Dr. Martens; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known footwear brand is looking for a Floor Manager in London Soho. This role involves leading the shop floor, coaching the team, and ensuring a seamless customer experience. The ideal candidate should have strong leadership skills and a passion for retail dynamics. The position offers a competitive package, including bonuses and discounts on products.

Benefits

Bonus incentives

Welcome pair of Docs

65% off all footwear

50% off all accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Complimentary access to virtual GP

Qualifications

• Proven leadership in dynamic retail environments.
• Ability to coach and develop team members.
• Strong understanding of customer experience principles.

Responsibilities

• Lead the shop floor with presence and purpose.
• Coach Sales Assistants through live interactions.
• Act as a keyholder and operational lead.
• Support brand activations and storytelling.
• Champion operational excellence.
• Create a culture of curiosity and growth.

Skills

Leadership

Coaching

Operational Excellence

Customer Experience

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 65 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We’re opening a new kind of Dr. Martens store — a space designed to deliver a more immersive and elevated brand experience. As Floor Manager, you’ll be the heartbeat of the shop floor, leading by example and coaching in real time to elevate every customer interaction. You’ll be a hands-on leader, energising the team, shaping the customer journey, and ensuring the store feels alive with the spirit of Dr. Martens.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

THE ROLE – Floor Manager – London Soho

• Lead the shop floor with presence and purpose, setting the tone for service, storytelling, and team energy throughout the day.
• Coach in the moment, guiding Sales Assistants through live interactions, helping them build confidence, skill, and connection with customers.
• Act as a keyholder and operational lead, ensuring smooth execution of daily tasks and stepping into decision-making when needed.
• Support brand activations and storytelling, helping the team translate campaigns into meaningful customer experiences.
• Champion operational excellence, from stock handling and replenishment to till procedures and compliance.
• Create a culture of curiosity and growth, encouraging feedback, celebrating wins, and helping the team evolve with the store’s elevated offering.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth
• Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.
• Explore: place the consumer at the heart of strategy, decisions, and communications while analysing market trends and competition relevant to your role.
• Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.
• Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.
• Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence, and build a collective movement toward common goals by selling a compelling vision.
• Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles, embrace challenges, and continuously improve while delivering results
• Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.