Floor Manager (Coach) York

Nike; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sportswear company is looking for a Coach to lead its retail team in York. The role involves delivering excellent customer service, managing sales targets, and ensuring compliance with company standards. Successful candidates will have a passion for sports and experience in retail or leadership roles. This position offers attractive salary and benefits, as well as opportunities for career development.

Benefits

Attractive salary and bonuses

Employee discounts

Benefits Package, Pension & Share scheme

Career development opportunities

Access to sports activities

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of the English language (written and spoken).
• Ability to coach and develop a strong team.

Responsibilities

• Deliver exceptional consumer service.
• Lead, coach and motivate employees.
• Manage department business to reach sales targets.
• Ensure compliance with NIKE standards.
• Control inventory and visual presentation.

Skills

Customer service

Leadership

Communication

Flexibility

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions : a Store Manager is called “Head Coach”, an Assistant Store Manager is called “Assistant Head Coach”, a floor / department manager is called “Coach”, a team leader is called “Lead” and a Sales Associate is called “Athlete”.

Join the NIKE, Inc. team!

As a Coach you are :

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, sales floor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE’s initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories guaranteeing our sales floor is always full, presentable and meets brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

What you get :

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring :

• A passion for NIKE and / or love of sport
• Some experience in retail and / or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Apply now, easy way online. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.