Floor Manager ( Coach )

NIKE, Inc.; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global sports brand is looking for a passionate leader to drive exceptional consumer service and manage their retail environment. In this role, you will lead a team, achieve sales targets, and ensure compliance with brand standards. Candidates should have retail experience, strong communication skills, and the ability to develop and motivate their team. This position offers attractive salary, bonuses, and a dynamic work environment that values diversity and inclusion.

Benefits

Attractive salary that evolves with the market

Monthly bonus payments

Employee discounts

Exciting development opportunities

Diversity, Equity & Inclusion initiatives

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Capability to coach and develop a strong team.

Responsibilities

• Serve and deliver a premium brand experience to consumers.
• Lead, coach, and motivate employees for a positive work atmosphere.
• Manage daily business to reach sales targets.

Skills

Exceptional consumer service

Team leadership

Communication

Flexibility

Job description

Responsibilities

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below: COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders, Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture, Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

A passion for NIKE and/or love of sport

Qualifications

• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

NIKE, Inc. hace más que vestir a los mejores atletas del mundo. Es un lugar para explorar el potencial, borrar límites y ampliar los límites de lo que puede ser. La empresa busca personas que puedan crecer, pensar, soñar y crear. Su cultura prospera al abrazar la diversidad y recompensar la imaginación. La marca busca triunfadores, líderes y visionarios. En NIKE, Inc. se trata de que cada persona aporte habilidades y pasión a un juego desafiante y en constante evolución.

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

Benefits

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments