Floor Manager / Assistant Manager / Department Manager

Dishoom Limited; Greater London; On-site; GBP 42,000 - 47,000; Full time

Job summary

A prominent hospitality group in the United Kingdom is looking for an experienced Floor Manager to join their vibrant team. As a Floor Manager, you will ensure first-class service while leading a dynamic team in a bustling environment. Your role will focus on upholding the highest standards of quality and safety, while also developing team members to foster a happy workplace. This position offers a competitive salary range of £42,000-£47,000 per year, alongside various employee perks to support your wellbeing.

Benefits

Free weekly wage advances

Monthly dining credit

Health and wellness support

Team events and family gatherings

Qualifications

• Experience as a Floor Manager in a high volume bar/restaurant.
• Commitment to quality and customer happiness.
• Proven ability to lead and develop teams.

Responsibilities

• Manage busy service periods with high guest covers.
• Ensure safety and quality standards are upheld.
• Lead and nurture a large team effectively.

Skills

Leadership

Attention to detail

Customer service

Job description

• You have been working as a Floor Manager in a high volume, multi-faceted bar/restaurant environment for the past few years.
• You're first-class in everything you do and want to find an environment that's as obsessive about quality as you are and help you flourish.
• You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
• You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.
• You have a genuine commitment to making people happy - guest and team alike -to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.

£42.000-£47.000 per year inclusive of tronc.

Full time NEW We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester, Birmingham and Glasgow. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opened in Portobello this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home! As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoom-walle contributing to 55 meals per shift!

How we'll support you

• Financial: Free weekly wage advances and emergency cash. Access to our savings support & financial health planning tool. £100 monthly to spend when dining in Dishoom each month. Post this £100, 50% during the day, and 25% in the evening for you and up to 5 people.
• Healthcare: cash plan, enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.
• Mental & Physical: All Babus (Managers) are fully trained in mental health support & First Aid. Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year. On demand GP appointments, free counselling sessions and life coaching through our wellness app. Free fitness sessions every month (including yoga and spin classes).
• Other: We offer a very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's.

Socials

• We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year. You'll be invited to our:
  • Family Mela (Family summer festival)
  • Huge Christmas celebration
• We host regular team events across our cafes.
• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!

What to expect

• Free team meals every shift, plus all the Chai you can drink!
• £42.000-£47.000 per year inclusive of tronc. We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all-day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoom-walles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here - smart/ casual and comfortable is key, and of course trainers are fine.

Responsibilities & Expectations

Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. Managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture. However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoom-walles, all fully focused in their roles to support one another. You are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.