Floor Duty Manager - Radlett

Holroyd Howe; Radlett; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading catering company in Radlett is seeking a talented leader to ensure outstanding customer service and team development. This management role involves motivating staff, monitoring feedback, and implementing high standards of food service. Candidates should have prior management experience, a passion for food, and strong Health & Safety knowledge. The company offers numerous benefits including holiday leave, training opportunities, and a supportive workplace culture.

Benefits

28 days holiday

3 volunteering days

Free meals whilst at work

Career development opportunities

Pension and life insurance

Qualifications

• Experience in a management role within a similar environment.
• Ability to invest in team development.
• Strong knowledge of Health & Safety.

Responsibilities

• Ensure exceptional customer service and exceed expectations.
• Monitor customer feedback and develop action plans.
• Lead and motivate staff to maintain high service standards.

Skills

Hands-on leadership

Customer service passion

Excellent Health & Safety knowledge

Financial acumen

IT literacy

Creativity and innovation

Knowledge of food trends

Job description

Responsibilities

• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.
• To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To ensure that you deliver what you promise to the customer, client and team.
• To ensure that all agreed service objectives are met in line with client expectations.
• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.
• To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
• To ensure that all staff are aware of their duties and the standards required.
• To assist in ensuring that all kitchen staff are aware of their Health & Safety responsibility and receive the appropriate training.
• To attend training sessions and catering meetings when required.
• To take responsibility for the smooth and efficient running of the section(s) as appropriate.
• To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.

Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking, new ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Qualifications

• Have worked in a similar environment at a management level.
• Be a proven, hands‑on leader, able to invest in your team and their development.
• Be naturally outgoing and vibrant, display a real passion for food and customer service.
• Have excellent Health & Safety knowledge.
• Be financially astute and have strong IT literacy.
• Be innovative and creative and driven by excellence.
• Stay up to date with current food trends.

Benefits

• 28 days holiday.
• 3 volunteering days.
• 3 days grandparent leave.
• 24 week's enhanced maternity leave.
• Bespoke training and development opportunities.
• Pension and life insurance.
• Discounts available on our Perkbox app; high street shops, holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Free meals whilst at work.
• Career development opportunities.
• HIT Apprenticeships for all experience levels.