Floor Duty Manager

Holroyd Howe; Radlett; On-site; GBP 32,000; Full time

Job summary

A leading educational catering service provider is seeking a Floor Duty Manager to oversee catering at Haberdashers Boys School. This role requires strong leadership in food services and customer experience, ensuring high standards while managing a dedicated team. The ideal candidate will be outgoing and passionate about food, with a proven track record in a management capacity. Competitive pay and various benefits are offered, along with opportunities for professional development within a supportive environment.

Benefits

28 days holiday

3 volunteering days

3 days grandparent leave

24 week's enhanced maternity leave

Bespoke training and development opportunities

Pension and life insurance

Discounts on Perkbox

Wellbeing hub

Free meals at work

Career development opportunities

Qualifications

• Experience in a management role in a similar environment.
• Proven leadership skills, able to develop team talents.
• Passion for food and exceptional customer service.
• Strong health and safety compliance knowledge.

Responsibilities

• Ensure prompt and efficient service to customers.
• Monitor feedback and establish action plans to enhance service.
• Lead and motivate team members to deliver excellent service.
• Ensure food is presented and served to high standards.

Skills

Customer Service Excellence

Leadership

Health & Safety Knowledge

Financial Acumen

IT Literacy

Food Trends Awareness

Job description

Company Description

Floor Duty Manager

Location: Haberdashers Boys School, Butterfly Lane, Borehamwood WD6 3AF

Rate of pay: £32,000pa

Hours: 40 hours

Weeks: 52 weeks

Benefits:

• 28 days holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for a Duty Manager to join the prestigious team at Haberdashers Boys School. This role offers the chance to work with a supportive team and staff. Due to the challenging location of Haberdashers Boys School, candidates must either drive or have their own mode of transport to reach the location.

Job Description

The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.

As a Duty Manager you will…

• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.
• To be customer focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering customer needs.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To ensure that you deliver what you promise to the customer, client and team.
• To ensure that all agreed service objectives are met in line with client expectations.
• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.
• To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
• To ensure that all staff are aware of their duties and the standards required.
• To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training.
• To attend training sessions and catering meetings when required.
• To take responsibility for the smooth and efficient running of the section/s as appropriate.
• To motivate and lead by example ensuring you and your team have fun at work and are proud of your efforts.

Qualifications

• Have worked in a similar environment at a management level.
• Be a proven, hands‑on leader, able to invest in your team and their development.
• Be naturally outgoing and vibrant, display a real passion for food and customer service.
• Have excellent Health & Safety knowledge.
• Be financially astute and have strong IT literacy.
• Be innovative and creative and driven by excellence.
• Stay up to date with current food trends.

Additional Information

We pride ourselves on:

People first
We’re a company of individuals, united in doing our best for our clients.

Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.