Flexible Banking Customer Experience Advisor (Branch & Phone)

Santander Bank; Penzance; On-site; GBP 24,000; Part time

Job summary

A prominent financial institution located in Penzance is seeking a Customer Experience Advisor to provide excellent customer service in branch and over the phone. You will assist with transactions and queries while building strong customer relationships. The role requires flexibility and a multi-skilled approach. Ideal candidates will have a proven track record in delivering outstanding customer service. Competitive salary and benefits included.

Benefits

Starting salary of £24,000 plus £500 annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits at discounted rates

Pension contributions

Company-funded death-in-service benefit

Access to staff discounts on bank products

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or on the phone.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Team-working

Adaptability

Job description

A prominent financial institution located in Penzance is seeking a Customer Experience Advisor to provide excellent customer service in branch and over the phone. You will assist with transactions and queries while building strong customer relationships. The role requires flexibility and a multi-skilled approach. Ideal candidates will have a proven track record in delivering outstanding customer service. Competitive salary and benefits included.