Fleet Support Co-ordinator

Wendy B Ltd; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading vehicle maintenance and aviation support company is seeking a Fleet Support Coordinator at Heathrow on a 12-month fixed-term contract. The role involves providing excellent customer support, managing fleet availability, and coordinating service updates. Ideal candidates will have experience in logistics or call centre environments, alongside strong communication and problem-solving skills. The position offers a salary of £32,500, with a 6% pension contribution, life assurance, and private medical cover. Convenient rotating shift patterns are available.

Benefits

6% employer pension contribution

Life assurance (3x salary)

Private medical cover

Employee Assistance Programme

Supportive team environment

Qualifications

• Previous customer service or call center experience is essential.
• Understanding of fleet, vehicle maintenance, or logistics operations is needed.
• Experience using SAP or similar systems is required.

Responsibilities

• Provide telephone support to customers regarding fleet availability.
• Manage breakdowns, defects, and service status updates.
• Coordinate SLA recovery plans and elevate operational risks.

Skills

Customer service experience

Communication skills

Organisation skills

Problem-solving skills

Confident in 24/7 shift environment

Tools

SAP

Similar systems

Job description

Fleet Support Coordinator - Heathrow

£32,500 per annum

24/7 Shift Pattern - see below

12-Month Fixed Term Contract

Would you like to join this leading organisation within the vehicle maintenance and aviation support sector as a Fleet Support Coordinator at Heathrow on a fixed-term basis?

This role is ideal for a customer-focused professional with experience in fleet, logistics, or call centre environments, looking to work in a fast-paced, operational setting.

Key Responsibilities

• Provide telephone support to customers regarding fleet availability and incidents
• Manage breakdowns, defects, and service status updates
• Coordinate SLA recovery plans and elevate safety or operational risks when required
• Liaise with customers, suppliers, and subcontractors on repairs and vehicle status
• Raise jobs, service requests, and purchase orders using SAP
• Maintain accurate records of fleet activity and service costs

About You

• Previous customer service or call centre experience
• Understanding of fleet, vehicle maintenance, or logistics operations
• Experience using SAP or similar systems
• Strong communication, organisation, and problem-solving skills
• Confident working within a 24/7 shift environment

What’s On Offer

• Salary of £32,500
• 6% employer pension contribution
• Life assurance (3x salary)
• Private medical cover
• Employee Assistance Programme
• Supportive team environment and long-term career potential

Shift Pattern

Rotating day and night shifts across a four-week cycle:

• Days: 05:30–17:30 or 06:00–18:00
• Nights: 17:30–05:30 or 18:00–06:00
• 4 on then 4 off

Apply now to find out more about this opportunity with our client at Heathrow.