Fitch Learning | Client Relationship Manager (Emerging Markets) - London, UK

Fitch Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services training provider in Greater London seeks a Client Relationship Manager. The role involves managing and growing relationships with strategic client accounts in Africa, driving sales excellence, and collaborating with subject-matter experts. The ideal candidate will have experience in solution-based sales, particularly in emerging markets, and a strong ability to understand client needs. This position is crucial for delivering impactful learning solutions that enhance financial services across the region.

Benefits

Hybrid Work Environment

Healthcare offerings

Generous parental leave plan

Retirement planning support

Continuous learning programs

Paid volunteer days

Qualifications

• Strong background in solution-based sales.
• Track record of meeting or exceeding revenue targets.
• Ability to translate client strategies into actionable plans.

Responsibilities

• Manage a portfolio of African client accounts and grow relationships.
• Drive full-cycle sales excellence from qualification to proposal delivery.
• Maintain accurate pipeline and account plans in Salesforce.

Skills

Solution-based sales

Experience selling to emerging markets

Excellent communication skills

Tools

Salesforce

Job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and professionals with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments that improve individual and organizational performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning offers the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You’ll collaborate with experts dedicated to empowering professionals with the skills and knowledge needed to excel. By joining us, you’ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive client outcomes and industry success.

Fitch Learning is seeking a Client Relationship Manager based in our London office. We are looking for candidates with proven experience selling to clients in emerging markets and managing complex client relationships. The corporate title for this role is Associate Director.

About the Team:

The purpose of this role is to manage an existing, defined portfolio of strategic client accounts across Africa (including South Africa) and grow these through building strong, trust-based relationships with client contacts at multiple levels. You will work with clients to understand their needs and, with our subject-matter experts, design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target. In addition, you will prospect and develop new logo opportunities across key African markets. The role requires periodic travel across Africa; frequency will depend on business needs and client coverage.

How You’ll Make an Impact:

• Own and grow a portfolio of African client accounts (including South Africa) through strategic account planning, relationship development, and internal referrals
• Understand the regulatory landscape, market dynamics, and operating environments across African financial services to shape value-adding learning and development solutions
• Drive full-cycle sales excellence: qualify opportunities, shape solutions, develop compelling proposals, and deliver persuasive pitches and negotiations
• Maintain accurate pipeline, activities, and account plans in Salesforce; manage data rigorously
• Produce clear, defensible revenue forecasts built from pipeline analysis
• Transition won projects to delivery teams while retaining commercial oversight and escalation point responsibilities

You May Be a Good Fit if:

• You have a strong background in solution-based sales
• You have experience selling into emerging markets and/or opening new markets
• You have experience selling to Financial Services and/or selling learning solutions
• You have a track record of meeting or exceeding revenue targets
• You can translate client strategies into actionable account plans
• You have excellent communication skills and a consultative selling approach

What Would Make You Stand Out:

• Demonstrated sales success across African markets (including South Africa), with direct experience selling to clients in emerging markets
• Knowledge of African financial services sectors and key buyer personas (e.g., banks, insurers, regulators, DFIs, large corporates)
• Ability to operate across multiple countries, navigate cross-cultural stakeholders, and manage travel across the region

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs to ensure continuous learning
• Investing in Your Future: Retirement planning and tuition reimbursement programs to support your goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan
• Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to volunteer in your community

At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish more than we ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For more information, please visit: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com