First Line Support Desk Apprentice

GHM; Sutton Courtenay; On-site; GBP 16,000; Full time

Job summary

A leading IT services provider in Sutton Courtenay seeks an eager apprentice to provide customer IT and telecoms support. The role involves acting as the first point of contact, resolving technical issues, and ensuring service availability. Successful candidates will receive training and certifications, including ITIL and CompTIA A+. This apprenticeship offers opportunities for growth and numerous employee benefits, including 21 days of holiday and a pension scheme.

Benefits

21 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

Pension Scheme

Free On‑Site Parking

Qualifications

• A genuine interest in IT and technology.
• Strong communication and customer service skills.
• Ability to work well under pressure and as part of a team.

Responsibilities

• Act as the first point of contact for customer IT and telecoms support.
• Provide clear and professional assistance to resolve technical issues.
• Maintain accurate records of customer interactions and resolutions.

Skills

Interest in IT and technology

Strong communication skills

Customer service skills

Ability to work under pressure

Basic understanding of computers and networks

Job description

Location: Sutton Courtenay, Abingdon

Salary: £15,600

GHM Communications Ltd is a leading provider of IT, Wi‑Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and reliable technology services, GHM Communications has established itself as a trusted partner for organizations looking to enhance their IT & communication infrastructure and operational efficiency.

This apprenticeship includes:

• Level 3 Information Communications Technician qualification.
• Vendor certifications such as CompTIA A+ Core 1 & 2 and ITIL 4 Foundation.
• Additional BCS Certificate in IT Service Management and Business Processes.
• 10 days of intensive training (12‑hour sessions) delivered online or face‑to‑face (food and accommodation included, travel not included).

Responsibilities:

• Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system.
• Provide clear, friendly, and professional assistance to resolve technical issues.
• Diagnose and resolve basic technical problems, escalating complex issues when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Support the team in monitoring systems and ensuring service availability.
• Learn and apply ITIL principles and best practices in service management.
• Assist customers with hardware and software installations, updates and configurations.

Skills Required:

• A genuine interest in IT and technology.
• Strong communication and customer service skills.
• Ability to work well under pressure and as part of a team.
• Basic understanding of computers and networks (desirable but not essential).
• Willingness to learn and develop new skills.

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Pension Scheme
• Free On‑Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.