First Line Service Desk Engineer - Fast IT Support & Growth

allpay Limited; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Hereford is seeking a First Line Service Desk Engineer to join their team. In this role, you will troubleshoot technical issues and provide desktop support for both internal and external users, ensuring SLA levels are met. The ideal candidate will demonstrate excellent customer service and communication skills, alongside a solid understanding of the ITIL framework. The company offers a competitive benefits package, including on-site amenities such as a subsidised café, gym access, and health options.

Benefits

Subsidised café and restaurant

Staff gym access

On-site farm shop and café

Qualifications

• Proven excellent customer service and communication skills.
• Proven knowledge of Service Desk environment and ITIL framework.
• Disciplined, self-organised and motivated to learn and progress.

Responsibilities

• Troubleshoot issues efficiently and accurately, keeping the customer informed.
• Assist in technical IT projects.
• Provide effective desktop support to users, meeting required SLA levels.
• Support Desktop user hardware and software issues.

Skills

Customer service skills

Communication skills (verbal and written)

Microsoft Office skills

Knowledge of Service Desk environment

Job description

A leading service provider in Hereford is seeking a First Line Service Desk Engineer to join their team. In this role, you will troubleshoot technical issues and provide desktop support for both internal and external users, ensuring SLA levels are met. The ideal candidate will demonstrate excellent customer service and communication skills, alongside a solid understanding of the ITIL framework. The company offers a competitive benefits package, including on-site amenities such as a subsidised café, gym access, and health options.