First-Line App Support Engineer | Helpdesk

ELLIOTT MOSS CONSULTING PTE. LTD.; Penarth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A consulting firm in the UK is seeking a detail-oriented Application Support Engineer. This role involves providing first-level technical support, troubleshooting application issues, and managing incidents effectively. The ideal candidate will have over a year of experience in technical support, familiarity with ticketing systems, and strong communication skills. Candidates should be customer-focused and willing to deliver a high standard of service. Join a collaborative environment that values user-centric approaches and problem-solving capabilities.

Qualifications

• 1+ year of experience in technical support or application support roles.
• Strong problem-solving and analytical skills are required.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Act as the first point of contact for users seeking technical assistance.
• Provide L1 application support based on project FAQs and support documentation.
• Log, track, and manage incidents using helpdesk tools.

Skills

Technical support experience

Problem-solving skills

Communication skills

Ticketing systems familiarity

Customer-focused mindset

Tools

ServiceNow

JIRA

Job description

A consulting firm in the UK is seeking a detail-oriented Application Support Engineer. This role involves providing first-level technical support, troubleshooting application issues, and managing incidents effectively. The ideal candidate will have over a year of experience in technical support, familiarity with ticketing systems, and strong communication skills. Candidates should be customer-focused and willing to deliver a high standard of service. Join a collaborative environment that values user-centric approaches and problem-solving capabilities.