Fire Alarm Service Engineer

Trinity Fire & Security Systems; Quorn; On-site; GBP 49,000 - 58,000; Full time

Job summary

A leading fire and security company is seeking a Service Engineer to provide high-quality maintenance and support for Fire Alarm, CCTV, Access Control, and Intruder systems in Leicestershire. The ideal candidate will possess experience in servicing fire and security systems, strong problem-solving skills, and excellent customer service abilities. The role offers a competitive salary of up to £58,000 with benefits, including a company vehicle, paid overtime, and ongoing training opportunities.

Benefits

Competitive base salary with uncapped commission

23 days' holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension and Life Assurance

Referral bonus of up to £2,000

Ongoing training and career development

Qualifications

• Experience servicing fire, security and CCTV systems to relevant British Standards.
• Basic electrical safety training and sound technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify remedial works and small installations in line with service guidance.

Skills

Problem-solving abilities

Excellent communication

Customer service skills

Diagnostic skills

Tools

Gent

HikVision

Galaxy

Job description

Service Engineer - Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder) – Location: Leicestershire – On Target Earnings: £58,000. Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance. You'll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you'll be supported by dedicated service administrators and technical specialists.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You'll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

Qualifications

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

Benefits

• Competitive base salary with uncapped commission and paid overtime.
• 23 days' holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.