Fire Alarm Service Engineer

Trinity Fire & Security Systems; Guildford; On-site; GBP 58,000; Full time

Job summary

A leading security systems provider in Guildford is seeking an experienced Service Engineer to maintain and support fire and security systems. The role offers competitive earnings of up to £58,000, including commission and overtime. Responsibilities include scheduled maintenance, reactive service calls, and providing excellent customer service. Candidates should have experience with relevant British standards and strong problem-solving skills. This position comes with a company vehicle and opportunities for career progression.

Benefits

Competitive base salary

Uncapped commission

Company vehicle and fuel card

23 days’ holiday plus bank holidays

Employee Discount Programme

Pension and Life Assurance

Qualifications

• Experience with relevant British Standards for fire and security systems.
• Proficiency in diagnostic and problem-solving tasks.
• Exceptional communication and customer service abilities.

Responsibilities

• Deliver planned maintenance and reactive service calls to systems.
• Communicate effectively with customers about service updates.
• Identify and perform remedial works and small installations.

Skills

Experience servicing and maintaining fire, security, and CCTV systems

Strong diagnostic and problem-solving abilities

Excellent communication and customer service skills

Basic electrical safety training

Tools

Gent

Notifier

HikVision

Galaxy

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: Guildford - No London travel

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

• Regional work – enjoy a better work-life balance.
• Uncapped commission & enhanced overtime – your effort truly pays off.
• Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.
• Career progression – we invest in our engineers for the long term.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What we're looking for

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.