Fine Watches Brand Manager

Harrods; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in London seeks a Brand Manager to lead sales and service for its prestigious watch brand. The role involves driving performance, coaching a dynamic team, and maintaining high standards of operational excellence. Ideal candidates have luxury retail experience, excellent coaching skills, and a passion for client relationships. This role offers the chance to shape client experiences in an iconic retail environment, and flexibility is required to work weekends.

Qualifications

• Experience in a luxury retail environment, especially in watches or fashion.
• Confident in leading and coaching teams to achieve sales targets.
• Excellent communication and relationship-building skills.
• Commercially minded and capable of analysing performance data.
• Highly organized with experience in stock and operational management.
• Strong clientelling mindset with a passion for customer relationships.
• Flexible and motivated to excel in a dynamic environment.

Responsibilities

• Drive sales and service performance to meet targets and KPIs.
• Lead and motivate the team for world-class customer experiences.
• Build client relationships and encourage team engagement.
• Monitor sales trends and write regular trade reports.
• Work with Buyers and Retail Managers on product assortment.
• Manage stock integrity and maintain operational standards.
• Support brand events and ensure high standard hosting.

Skills

Leadership skills

Client relationship management

Analytical skills

Coaching and motivation

Attention to detail

Flexibility and resilience

Job description

Overview

As Brand Manager, you will be responsible for achieving your brand's sales and service objectives by inspiring, motivating, and developing your team. You'll lead by example, setting clear expectations and ensuring the highest luxury retail standards are met at all times. This is a busy, active role where you'll be on your feet throughout the day, moving across the shop floor and engaging with customers. Your role will combine leadership, clientelling, and commercial focus - from coaching your team to deliver outstanding service, to analysing sales performance and working closely with Buyers and the brand itself on product assortment and opportunities. You\'ll also take responsibility for operational excellence, including stock control, inventory, compliance, and supporting with brand events and activations.

Responsibilities

• Driving sales and service performance for your brand, ensuring all targets and KPIs are achieved
• Leading and motivating your team to deliver world-class customer experiences
• Proactively building client relationships and encouraging your team to engage in clientelling to drive repeat business
• Monitoring sales trends and writing regular trade reports, including insights on footfall, pipeline leads, and clientelling activity
• Working closely with Buyers, Retail Managers, and brand representatives to influence assortment and share feedback on product performance
• Managing stock integrity, including regular PI counts, condition checks, and repairs
• Maintaining operational standards across merchandising, compliance, and inventory control
• Supporting and participating in brand events, ensuring suitable clients are invited and hosted to the highest standard
• This role is based at our Knightsbridge store and requires flexibility to work five days out of seven, including weekends

Qualifications

• Have experience in a luxury retail environment, ideally within jewellery, watches, or premium fashion
• Be confident leading by example, coaching and motivating your team to achieve ambitious sales targets
• Demonstrate excellent communication and relationship-building skills, with both clients and internal stakeholders
• Be commercially minded, confident analysing performance data and making informed decisions to drive results
• Be highly organised and detail-focused, with experience managing stock, compliance and operational procedures
• Have a strong clientelling mindset and a genuine passion for building lasting customer relationships
• Be flexible, resilient, and motivated to deliver excellence in a fast-paced and dynamic environment

Company overview and commitments

Our Fine Watches division is now looking for a Brand Manager to lead sales, service and operational excellence for one of our luxury watches brands. This is a rare opportunity to take ownership of a prestigious brand in the world\'s most iconic department store, shaping its client experience and driving commercial success. Harrods is one of the world\'s leading luxury department stores and we\'re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\'s most inspiring shopping experiences.

Note: What makes you unique makes us exceptional. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.