Financial Services Helpdesk: Hybrid Work & Career Growth

Hargreaves Lansdown Asset Management Limited; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider based in Bristol is looking for a Customer Service Representative to join their financial helpdesk. The successful candidate will be the primary point of contact for clients, assisting with queries related to investments and pensions. This is a non-sales role offering in-house training and opportunities for career progression in Financial Services. Competitive salary starts at £24,610 for full-time positions, along with a variety of employee benefits including flexible working options and professional development opportunities.

Benefits

Annual pay review

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Health care cash plans

Two paid volunteering days per year

Qualifications

• Experience in service-related roles is preferred.
• Ability to thrive under pressure.
• Results-driven with performance motivation.

Responsibilities

• Assist clients with financial queries via phone and email.
• Deliver exceptional customer service at all times.
• Collaborate with different teams inside and outside the company.

Skills

Communication skills

Collaborative approach

Organised approach

MS Office proficiency

Growth and learning mindset

Job description

A leading financial services provider based in Bristol is looking for a Customer Service Representative to join their financial helpdesk. The successful candidate will be the primary point of contact for clients, assisting with queries related to investments and pensions. This is a non-sales role offering in-house training and opportunities for career progression in Financial Services. Competitive salary starts at £24,610 for full-time positions, along with a variety of employee benefits including flexible working options and professional development opportunities.