Financial Services Customer Care Specialist

Aviva; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial service provider in Sheffield is seeking a Customer Service Expert to join their dynamic team. This role offers a starting salary between £25,400 and £29,028, with bonuses and a generous pension scheme. The successful candidate will assist customers with financial planning and product inquiries in a supportive work environment, gaining specialist knowledge and career advancement opportunities. Flexibility in working hours is available to suit individual needs.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25-29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days

Comprehensive wellbeing support

Qualifications

• Empathetic communicator able to build customer relationships.
• Some customer service experience in various sectors.
• Ability to quickly understand and apply financial knowledge.

Responsibilities

• Build rapport with customers in a collaborative environment.
• Provide support across Pension, ISA, and Investment products.
• Handle calls, admin, and digital support effectively.

Skills

Empathetic communication

Customer service experience

Quick learner

Experience using Microsoft applications

Job description

A leading financial service provider in Sheffield is seeking a Customer Service Expert to join their dynamic team. This role offers a starting salary between £25,400 and £29,028, with bonuses and a generous pension scheme. The successful candidate will assist customers with financial planning and product inquiries in a supportive work environment, gaining specialist knowledge and career advancement opportunities. Flexibility in working hours is available to suit individual needs.