Finance Change Systems Analyst

Howden; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global finance services provider is seeking a Finance Systems & Support Analyst in Leeds, UK. This role involves managing and supporting finance workflow activities across platforms like Unit4, Kanbina, and Chrome River. Key responsibilities include resolving system issues, supporting users, and conducting training sessions. The ideal candidate should have a bachelor's degree and at least 2 years of experience in finance operations. Strong problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree in a relevant field is desirable.
• 2+ years of experience in finance operations or systems support.
• Essential experience with Unit4; desirable with Kanbina and Chrome River.

Responsibilities

• Resolve workflow issues and manage escalations.
• Support global finance system queries.
• Deliver training and guidance on finance workflows.

Skills

Problem-solving skills

Analytical skills

Communication skills

Stakeholder management

Independence

Reporting tools proficiency

Detail-oriented

Education

Bachelor's degree in Finance, Business Administration, Information Systems

Tools

Unit4

Kanbina

Chrome River

Job description

What is the role?

The Finance Systems & Support Analyst is responsible for managing and supporting global finance workflow activity and systems support, with a focus on Unit4, Kanbina, and Chrome River platforms. This role ensures operational continuity, resolves system issues, supports global stakeholders and their ability to use Finance Systems, and contributes to process improvements and training initiatives.

Key Responsibilities

• Resolve Unit4 workflow issues and manage escalations.
• Address and resolve global invoice approval related issues.
• Troubleshoot CODAXL and user issues.
• Provide support for Global User finance system queries.

Communication and Alerts

• Act as point of contact for Unit4 workflow-related queries at 3rd line level.
• Raise and manage P1 tickets with Unit4 support.
• Participate in MIR and CAR calls as needed.
• Serve as the escalation point for WNS and other stakeholders.
• Communicate system issues and resolutions to users, IT, and Finance teams.
• Liaise with WNS, UK FinOps, HIBL Finance, IT, Cashiers, and SharePoint bot teams.

Training and Reporting

• Deliver training and guidance on finance workflows and systems.
• Develop and maintain reports, selectors, presenters, and master data.

Operational Activities

• Create and manage finance system capabilities.
• Schedule and execute maintenance runs.
• Support year-end processes and re-dos.
• Manage invoice deletions and system configurations (e.g., company creation, pay masters, exchange rates, asset queries, supplier workflows).

Kanbina (BAU)

• Conduct user access and manager view reviews.
• Manage matrix and group assignments.
• Provide ERICCA 2 / SOx Compliance support.
• Review invoice issues and update documentation.
• Deliver Kanbina training sessions.
• Support implementation activity where required

Chrome River (BAU)

• Provide backup support for Chrome River operations.
• Manage and respond to P1 outages.

Qualifications and Experience

• Bachelor's degree in Finance, Business Administration, Information Systems, or related field desirable.
• 2+ years of experience in Finance operations or systems support.
• Experience with Unit4 essential, Kanbina and Chrome River desirable.
• Strong understanding of finance workflows and global finance operations.
• Proven ability to manage escalations and communicate with cross-functional teams.

Skills and Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in reporting tools and data analysis.
• Detail-oriented with a focus on process improvement.

Desirable

• Experience working in a global or shared services environment.
• Familiarity with ticketing systems and incident management protocols.
• Knowledge of finance compliance and audit requirements.