Finance Assistant - Income & Credit Control

Lancaster University; Bailrigg; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading educational institution in Bailrigg is looking for a Finance Assistant to join their Income and Credit Control team. This full-time, fixed-term position involves active collection and allocation of tuition and accommodation fees. The ideal candidate will have strong communication skills and be proficient in Microsoft Office. The role offers generous holiday leave, a hybrid work model, and potential secondment opportunities for internal staff. This position is available only to current employees of the university.

Benefits

Generous holiday leave

Employee pension scheme

Annual flexible benefits scheme

Qualifications

• Experience in a customer-focused role is beneficial.
• Previous credit control experience is desirable but not essential.
• Be able to work to a high degree of accuracy.

Responsibilities

• Active collection of tuition and accommodation fees.
• Allocation of income accurately and timely.
• Deal professionally with University customers.

Skills

Excellent organisational skills

Communication skills

Customer service skills

Ability to work accurately

Team working experience

Microsoft Office proficiency

Job description

Finance Assistant - Income & Credit Control

Finance

• Location: Bailrigg, Lancaster, UK
• Salary: £24,215 to £27,319 Full time, Fixed Term
• Closing Date: Tuesday 16 December 2025
• Interview Date: To be confirmed
• Reference: 0934-25

Please note: this job is only available to current employees of Lancaster University

The Finance Division are looking to recruit an enthusiastic, self-motivated and well-organised team player for the Income and Credit Control team.

The main duties of the post include active collection of tuition fees, accommodation fees and other debts due to the University along with allocation of income in an accurate and timely manner. You will be expected to deal with students, staff and many other University customers, both professionally and confidentially in line with service standards.

We are looking for an individual with excellent organisational and communication skills, a courteous and professional manner together with an enthusiasm for working in a busy, but friendly team environment. Previous credit control experience is desirable but not essential as training will be given.

You will have excellent customer service skills and be able to work to a high degree of accuracy. You should have experience of team working in a customer-focused role. An excellent working knowledge of Microsoft Office systems is essential.

The team works flexibly and is using a hybrid approach; working on campus 3 days per week as a minimum and at home for the remainder. We expect the successful candidate to be on campus more during the initial training period.

Benefits of the role include generous holiday leave - 25 days annual leave plus university closure days and bank holidays, access to employee pension scheme and annual flexible benefits scheme.

The position is offered on a full time, fixed term basis until 31 July 2026.

For internal University staff, a secondment opportunity may be considered for this role - please ensure you have agreement from your current line manager before you apply.

Informal enquiries can be made to Laura Ashcroft‑Smith, Supervisor - Income & Credit Control at [e-mail].

We welcome applications from people in all diversity groups.

Further Details:

• Job Description
• Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

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