Field Technical Services Manager – Doors & Aftercare

JELD-WEN UK LIMITED; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global leader in doors and windows manufacturing is seeking a Customer Services Technical Manager to provide aftercare services in the UK. This role supports technical issues and customer satisfaction while managing a small team. Ideal candidates will have joinery expertise, a relevant qualification, and leadership experience. The position offers a hybrid work model with regular travel and a competitive benefits package, including health insurance and a company vehicle.

Benefits

25 days holiday and bank holidays

Private health insurance

Company car/van

Opportunities for career growth

Qualifications

• Qualified in Joinery through an apprenticeship.
• Experience with fire doors.
• CSCS card or willingness to obtain.
• Knowledge of safety regulations.

Responsibilities

• Conduct site visits to assess issues and provide support.
• Prepare reports with recommendations for issues.
• Supervise installation and maintenance activities.
• Manage a small team and set objectives.

Skills

Joinery expertise

Leadership experience

Problem-solving skills

IT proficiency

Education

City & Guilds/NVQ/Diploma in Joinery

Tools

MS Word

MS Excel

Teams

Outlook

Job description

A global leader in doors and windows manufacturing is seeking a Customer Services Technical Manager to provide aftercare services in the UK. This role supports technical issues and customer satisfaction while managing a small team. Ideal candidates will have joinery expertise, a relevant qualification, and leadership experience. The position offers a hybrid work model with regular travel and a competitive benefits package, including health insurance and a company vehicle.