Field Technical Service Specialist

Harrison Scott Associates; United Kingdom; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading technical recruitment firm is looking for a Field Technical Service Specialist to manage in-house ink teams across the UK. The role involves ensuring compliance with health and safety standards, developing training plans, and traveling UK-wide. Candidates should have supervisory experience, IT skills such as Word and Excel, and ideally 2+ years in the ink/printing industry. A full UK driving license is required. This position comes with a negotiable salary and benefits, including a company car.

Benefits

Company Car

Benefits Package

Qualifications

• Preferred 2+ years in an ink or print-based environment.
• Must hold a full driving license for UK & Ireland.
• Experience in managing remote teams is important.

Responsibilities

• Manage and support in-house ink teams across the UK & Ireland.
• Ensure compliance with H&S regulations at all locations.
• Develop training plans for in-house employees.

Skills

Supervisory/People Management Experience

Communication Skills

Problem Solving Skills

IT Skills (Word, Excel, PowerPoint)

Tools

SAP

Job description

Job Title : Field Technical Service Specialist – Packaging Inks.

Salary : Negotiable / around £40k pa, plus Car and Benefits.

Location : UK Wide

Reference : GYJ79311

Contact :

Telephone : [phone]

Categories : , , , , , , , , ,

Overview

Our Client is a truly global player in the field of Pressroom Consumables and their customers are the focus of all that they do. Every employee contributes to their continued success with an uncompromising attitude towards integrity.

Continuous Improvement drives their performance and supports their aspiration to achieve excellence.

Leadership and Teamwork are pre-requisites for achieving individual & company goals.

Working within our Client’s Packaging Paper & Board Inks Division this is a field based role reporting to the Sales & Service Manager for UK & Ireland.

The Technical Service Specialist will be responsible for the managing and supporting of Inhouse ink teams in their region ensuring a highly knowledgeable and professional service across our client’s customer base.

The primary responsibility will be organisation of the holiday and sickness cover for the inplant team for the UK & Ireland.

The post holder will also be required to actively manage the CTO for each of their sites in compliance with the Company’s key service agreements.

UK wide travel will be required.

Key Accountabilities

Health & Safety Management :

Liaise with H&S manager to implement company regulations across all Inhouse locations and ensure the Inhouse team follow the individual site H&S requirements of our customer base.

Ensuring all Inhouse customer locations fulfil company and customer minimum H&S requirements inclusive of H&S notice boards and Company Inhouse infrastructure and signage.

Ensuring involvement and compliance with the meeting requirements and the H&S courses.

Ensure that all Inhouse locations have completed and up to date company Safe Systems Of Work and Standard Operating Procedures in controlled document format.

Approve revisions of the documents and disseminate to the team.

Team- and People Management

Responsible for approving holidays and organizing suitable cover where appropriate as well as the ability to plug any gaps that may occur.

Compile and report training matrix for all Inhouse employees and differentiate between blender, operative, and manager.

Develop training plans for Inhouse employees.

Creation of targets and metrics to identify key employees in order to develop talent.

Be responsible for the identification and further development of key employees.

Take control of the recruitment process from raising the EJF, interviewing and completion of the performance reviews during the probationary period.

Organise the inductions and training requirements of any new employee.

Liaise with HR to ensure critical functions such as RTW are completed in a timely fashion.

Ensure that the holiday log is maintained and up to date.

Compile and report the overtime log and monthly recharges.

Compile the inplant charges for Flint to process at month end.

Be responsible for the value add aspects Flint Grp within our customer base.

Person Specification

Supervisory / People Management Experience – Recruitment / Training / Scheduling / Appraisals etc.

Experience required of managing remote specialist multiple teams is required

It is preferable that the post holder have at least 2 years’ experience of working in an Ink or print based environment with good colour vision & an eye for detail.

A background experience of implementing H&S policies and procedures in a production environment is preferred.

Personal Attributes – Capabilities And Skills

Must hold a full driving license UK & Ireland

Flexibility and willingness to travel around the UK & Ireland is a necessity.

IT skills are essential such as Word, Excel and Powerpoint are essential, as is a

willingness to grasp SAP.

Must have excellent communication skills and be capable of performing their daily

duties without direct supervision to establish strong relationships with our

employees and customers.

Must be able to work under pressure and demonstrate value activity to the customer

Self-starter with project management experience preferred, who initiates plans and drives action to identify and realise market potential.

Be a team player with the ability to manage multiple personnel at multiple sites.

Good problem solving skills are required

Must be methodical, organized and tidy.

• All enquiries and applications in strictest confidence.
• CVs in MS Word format please.

Key words, Field Service, Inks, Health & Safety, Supervisor, People Management.

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