Field Support Specialist 1

Oracle; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in cloud technology is seeking a dedicated technical support engineer in London. You will provide on-site support for Oracle Cloud hardware systems, ensuring seamless installations and maintenance across various locations. The ideal candidate possesses strong problem-solving skills, a solid knowledge of computer systems, and is willing to travel. This full-time role offers a chance to join a dynamic team in a growth-oriented environment.

Qualifications

• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Ability to work independently and collaboratively.

Responsibilities

• Perform hardware break/fix maintenance and troubleshooting.
• Manage and prioritize tickets adhering to SLAs.
• Carry out system audits and site inventories.

Skills

Active Directory

Technical Documentation

Windows

On‑Site Support

Test Equipment

Linux

Internet

Preventive Maintenance

Technical Assistance

Troubleshoot

Problem Resolution

Setup

Hardware

Technical Support

UNIX

Job description

Description

Oracle is a global leader in cloud technology providing cutting‑edge solutions to help businesses transform and innovate. Our Oracle Cloud Infrastructure (OCI) team is dedicated to building secure scalable and high performing cloud services.

Working as part of the Field Engineering team you will be responsible for ensuring the seamless technical support and installation of Oracle Cloud hardware systems at OCI data centres, Oracle Multicloud partners and at customer sites in London and South East of the UK.

This is an ideal opportunity for a motivated individual to be part of an amazing team supporting world‑class data centres for a global leader in Cloud technology.

For this role candidates must :

• Be willing to travel to multiple locations in London and South East of the UK including OCI data centres, Multicloud partners and customer sites
• Have a full driving licence and be able to travel to sites at short notice
• Be part of a 24/7 on‑call rota supporting hardware break/fix issues out of office hours when required
• Have excellent problem‑solving and troubleshooting skills
• Have strong knowledge of computer hardware, operating systems and software applications
• Be able to work independently and as part of a collaborative team
• Have excellent communication skills both verbal and written for liaising with technical teams, non‑technical teams and customers
• Be a self‑motivated individual willing to learn new skills and keep up to date with the latest technologies

Responsibilities

• System and network hardware break/fix maintenance and troubleshooting
• Network troubleshooting, cable testing and replacements
• Rack cabling installations and deployments
• Adhering to OCI cabling and data centre standards
• Managing and prioritising tickets and adhering to SLAs
• Following SOPs and MOPs to complete day‑to‑day activities
• Carrying out system audits and site inventories
• Ensuring data centre compliance and security protocols are followed at all times
• Adhering to defined health and safety policies at all times

Qualifications

Career Level - IC1

Required Experience : IC

Key Skills

• Active Directory
• Technical Documentation
• Windows
• On‑Site Support
• Test Equipment
• Linux
• Internet
• Preventive Maintenance
• Technical Assistance
• Troubleshoot
• Problem Resolution
• Setup
• Hardware
• Technical Support
• UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1