Field Support Administrator

Vero HR Ltd; Peterborough; On-site; GBP 26,000; Full time

Job summary

A leading recruitment partner in the UK seeks a Field Support Administrator in Peterborough. The role involves managing engineer communications, supporting onboarding, and driving operational performance. Ideal candidates are organised, proactive, and possess strong IT and communication skills. The position offers a salary of £25,900.70 per annum, generous leave, and career progression opportunities.

Benefits

Salary of £25,900.70 per annum

Up to 30 days annual leave plus bank holidays

Pension - Up to 5% matched employer contributions

Free onsite parking

Team social events and fun days

Discount available on company products

Excellent career progression opportunities

Qualifications

• Proactive mindset with a natural problem-solver.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail.
• Ability to think on your feet and resolve queries.
• Flexible and adaptable to changing situations.
• Team player attitude with a desire to help others succeed.
• Proficient IT skills.
• Passionate about continuous improvement.

Responsibilities

• Manage incoming emails and redistribute tasks efficiently.
• Handle field engineer absences and overtime swiftly.
• Support new starter onboarding and account creation.
• Compile reports to spot trends and opportunities for improvement.
• Help drive field performance and strategy.
• Provide administrative support for the wider team and service partners.

Skills

Organisational skills

Problem-solving

Written and verbal communication

Attention to detail

IT proficiency

Team player attitude

Job description

About the opportunity

We are the internal recruitment partner for our client; a market leading white goods manufacturer voted a UK Top Employer for the last 6 years and established for over 100 years.

Are you organised, proactive, and ready to be the backbone of a fast-paced field operations team? We’re looking for a Field Support Administrator to join our vibrant Field Support department and help drive outstanding results across the business.

You’ll play a key role in keeping everything running smoothly behind the scenes. From managing engineer inboxes to coordinating field absence and supporting planners, you’ll make sure nothing slips through the cracks. You’ll also collaborate with Field Support Supervisors and contribute to continuous improvements across the team.

Responsibilities

• Managing incoming emails and redistributing tasks efficiently
• Handle field engineer absences and overtime swiftly
• Support new starter onboarding and account creation
• Compile reports to spot trends and opportunities for improvement
• Help drive field performance and strategy
• Provide administrative support for our wider team and service partners

Requirements

• A proactive mindset and a natural problem-solver
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to think on your feet and resolve queriesFlexible and adaptable to changing situations
• A team player attitude with a desire to help others succeed
• Proficient IT skills
• A can-do approach to challenges and a passion for continuous improvement.
• Live within a commutable distance to the offices in Peterborough.

Benefits

• A salary of £25,900.70 per annum
• Working hours 8:30am - 5pm - Monday - Friday
• Up to 30 days annual leave plus bank holidays
• Pension - Up to 5% matched employer contributions
• Free onsite parking
• Team social events and fun days
• Staff, family, and friends discount available on company products
• Excellent career progression opportunities