Field Service Technician Apprentice

Peta Ltd; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A data communication expert company in Eastleigh is seeking a Field Service Technician Apprentice to gain hands-on experience in operational technology networks. This role involves technical support, site visits, and training delivery. The ideal candidate will have GCSEs in maths and English, a clean driving license, and strong communication skills. This apprenticeship offers a pathway to a full-time position upon completion.

Benefits

Company Laptop, Mobile Phone & Home Working Bundle

Private Health Insurance: discounted gym membership

Life Insurance & Income Protection

Qualifications

• GCSEs in maths and English with at least a grade C/4.
• Full clean UK driving licence required.
• Willing to travel to any customer location in the UK & Ireland.
• Prepared to regularly stay away from home overnight.
• Practical troubleshooting experience is necessary.

Responsibilities

• Provide first line technical support via telephone, Teams, and email.
• Conduct Wireless site surveys and create reports.
• Deliver Westermo Training courses.
• Visit customer sites to perform services and prepare reports.
• Assist in testing of customer returns and provide feedback.

Skills

GCSEs in maths and English

Full clean UK driving licence

Practical troubleshooting experience

High quality written & verbal communication in English

Good presentation skills

Excellent customer communication skills

Education

GCSE in maths and English

Tools

Company Laptop

Mobile Phone

Job description

Overview

About The Role

If you want to work in the diverse and exciting world of Electrical Sub-Stations, Water Utilities, Rail and Traffic, then this could be the role for you!

In this apprenticeship, you’ll gain hands on experience working with operational technology networks that support Critical National Infrastructure. You’ll develop the key skills needed to configure, maintain, and troubleshoot industrial grade networking equipment.

As we expand our services to include professional solutions and Service Level Agreements, we’re looking for a driven, motivated, and versatile apprentice to join our technical support team and grow with us.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Role and Responsibilities

About the role: The Field Service Technician Apprentice will be responsible for the following duties:

• Provide first line technical support via telephone, Teams and email following company procedures
• Work with colleagues to help solve 2nd and 3rd line support cases
• Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises
• Prepare and maintain Training equipment
• Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports
• Conduct Wireless site surveys and create reports for the Westermo range of RF related products
• Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes
• Assist sales staff in demonstrations of equipment
• Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products
• When necessary assist other members of staff in the testing of customer returns
• Provide feedback on customer requirement and possible product or services opportunities
• Testing of new product firmware releases and new functions
• Occasional testing of 3rd Party products/software for use with Westermo products
• Any other tasks or duties required by the company

Career prospects

What are the career prospects at Westermo Data Communications Ltd?

Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position. This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company.

Essential Skills

Essential Skills: It is essential that the Field Service Technician Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4
• Full clean UK driving licence
• Willing to travel to any customer location in the UK & Ireland
• Prepared to regularly stay away from home overnight
• Practical troubleshooting experience
• High quality written & verbal communication in English
• Good presentation skills
• Excellent customer communication skills

Any offer of employment will be subject to an individual undergoing an enhanced DBS check.

The successful candidate must be 20+ years due to vehicle insurance.

About Us

Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.

Company Benefits

• Company Laptop, Mobile Phone & Home Working Bundle
• Additional Benefits Include (after probationary period)
• Private Health Insurance: discounted gym membership and rewards program
• Life Insurance & Income Protection

On Completion of apprenticeship - Company supplied vehicle / Cash allowance

Don’t miss out on this excellent opportunity; apply for the Field Service Technician Apprentice role today!