Field Service Representative

Progress Sales Recruitment; Wales; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Field Service Representative/Manager to support customers in the food service industry. The ideal candidate will have at least 3 years of experience in catering, fast food, or a related sector. Responsibilities include managing customer relationships, servicing client needs, and conducting value assessments. This role offers a competitive salary, a bonus, and opportunities for career growth in an inclusive work environment.

Benefits

Fully expensed company car

Strong pension

Flexible benefits

Qualifications

• Minimum of 3 years in catering, fast food, restaurant, or related industry.
• Understand unique challenges of the quick service and fast food sector.
• Hold a valid driver's licence.

Responsibilities

• Develop and enhance customer relationships through personal service.
• Ensure completion of service visits and maintain satisfaction.
• Conduct customer value visits to improve hygiene levels.
• Perform basic installations with training provided.
• Complete necessary reporting in a timely manner.
• Seek out business growth opportunities in territory.

Skills

Customer Relationship Management

Service Fulfilment

Value Visits

Basic Installations

Reporting

Business Growth

Education

College degree

Tools

Catering industry equipment maintenance

Job description

Field Service Representative / Manager

Food Service / Restaurant / Hospitality

Area & Base Salary

• Area 1 - North London (Base salary to £35/36k)
• Area 2 - East Midlands (Circa 1 hour from Sheffield) (Base salary to £26.5k)
• Area 3 - Edinburgh / Glasgow belt (Base salary to £26.5k)
• Area 4 - Cardiff

ALL roles come with a bonus IRO 30% base salary a fully expensed company car and exceptional package including strong pension and flexible benefits.

Job Overview

Due to expansion and a growing business, we are seeking additional Field based service professionals to support our customers in the quick service / fast food / hospitality / restaurant market. In this role you will be responsible for partnering with our customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and hygiene needs. This involves face to face customer service, audit of products / needs, training and education - and where necessary assistance re‑siting products. This is a dynamic support role designed to ensure we are seen and protected as the partner of choice in the food service space through partnership, support and alignment with our valued customer base.

Why Join Us

• Meaningful Work: Tackle some of the world's most pressing challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
• Career Growth: Shape your career with a company that is committed to growth and development, offering excellent career advancement opportunities both within the UK and internationally.
• Inclusive Environment: Be part of an organisation that values diverse perspectives and ideas, ensuring you feel included and engaged.

Role Responsibilities

• Customer Relationship Management: Develop and enhance customer relationships by providing personal customer service and tailored solutions for their cleaning and hygiene needs.
• Service Fulfilment: Ensure the completion of assigned service visits within your territory, maintaining high standards of customer satisfaction.
• Value Visits: Conduct customer value visits to assess and improve hygiene levels, offering expert advice and training on procedures and products.
• Basic Installations: Perform basic installations as required, with full training and support provided.
• Reporting: Complete all necessary reporting in a timely manner, ensuring accurate records are maintained.
• Growth Opportunities: Actively seek out opportunities for business growth within your territory.

Ideal Candidate

This role is perfect for a fast food or restaurant manager seeking more sociable hours while remaining passionate about the industry. Use your knowledge in a more commercial setting and make a real difference.

• Experience: Minimum of 3 years in catering, fast food, restaurant, or a related industry.
• Industry Insight: Understand the unique challenges and demands of the quick service and fast food sector.
• Driving Licence: Hold a valid driver's licence and an acceptable Motor Vehicle Record.
• Eligibility: No Immigration Sponsorship available.

Preferred Qualifications

• Education: College degree is advantageous.
• Technical Skills: Experience in catering industry equipment maintenance is a plus.
• Sales Acumen: A good sales background would be beneficial.

Take the next step in your career and join a company where your skills and passion will be recognised and rewarded. Apply now to become a Field-Based Service Professional and make a lasting impact in the food service industry.