Field Service Manager

TRS Consulting Services Limited; Coventry; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology giant in Coventry is looking for a Field Service Manager to manage a team of engineers. This role involves building client relationships, ensuring KPI delivery, and supporting the team to drive new revenue streams in a high-value capital equipment sector. Experience in managing service engineers is essential, along with strong commercial skills. A competitive salary and benefits package are offered for this pivotal position in the organization.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader.
• Experience managing Service Engineers from high technology capital equipment sectors.
• Skills to develop new revenue streams and increase market share.

Responsibilities

• Managing a team of Field Service Engineers.
• Building and nurturing relationships with key customers.
• Ensuring delivery of KPIs set out in SLAs.

Skills

Commercial skills and business flair

Ability to foster key relationships with customers

Support and motivate team of field service engineers

Job description

Field Service Manager, Imaging Systems

Location: Coventry and West Midlands

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

Overview

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

About the Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

Role

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Qualifications

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology