Field Service Lead - UK Tech & Customer Care

Coperion UK; Peacehaven; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading engineering company in the UK seeks a motivated Technical Service Lead. You will manage field service activities, organize travel for technicians, and ensure high-quality customer service. The ideal candidate has a technical qualification and experience in scheduling and customer relationship management, along with strong organizational and communication skills. Join us to make an impact in the Food Industry.

Qualifications

• Recognized qualification in Site Management, Engineering, or a related field.
• Proven experience in scheduling and customer relationship management.
• Willingness to travel and work on customer sites.

Responsibilities

• Organize travel arrangements for technicians.
• Schedule customer visits and manage service requests.
• Support Field Service Engineers and prioritize service requests.

Skills

Strong organizational skills

Excellent communication skills

Field service management experience

Customer relationship management

Education

Technical or vocational qualification in Site Management, Engineering, or related field

Tools

ERP software

CRM software

MS Office (Word, Excel, Outlook)

Job description

A leading engineering company in the UK seeks a motivated Technical Service Lead. You will manage field service activities, organize travel for technicians, and ensure high-quality customer service. The ideal candidate has a technical qualification and experience in scheduling and customer relationship management, along with strong organizational and communication skills. Join us to make an impact in the Food Industry.