Field Service Engineer - South West

Just Recruitment Group; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing business in capital equipment is looking for a Field Service Engineer to be responsible for installation, commissioning, service, and maintenance of equipment across the South West. Candidates should have a Level 3 or gold card electrician qualification, along with excellent customer service skills and problem-solving abilities. The role offers ongoing training and opportunities for career progression within a national team.

Benefits

Competitive salary

Company healthcare package

Contributory pension scheme

Phone and laptop provided

Career progression opportunities

Qualifications

• Background working in a field service or technical support role.
• Minimum of 3 years' experience in a relevant technical discipline.
• Able to work autonomously and manage customer issues.

Responsibilities

• Installation, commissioning, and maintenance of equipment.
• Provide training to clients as needed.
• Manage issues during service visits.

Skills

Impeccable customer service skills

Clear and concise communication skills

Problem solver

Ability to work in a high-pressure environment

Team player

Education

Level 3 qualification in electrical installation/engineering/maintenance

Gold card electrician with 2391 testing and inspection

Tools

Word

Excel

Job description

Overview

Just Recruitment is working with a growing business, at the forefront of their sector, looking to add a Field Service Engineer to their team covering the South West - including Somerset, Wiltshire, Berkshire, Hampshire and surrounding areas.

Role purpose

The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown, and maintenance of our range of capital equipment in a variety of environments in the South West.

Responsibilities

• Installation, commissioning, maintenance, and fault finding of a wide range of different manufactured and third‑party equipment
• Provide user training to end clients when required
• Provide feedback to customers on any issues raised during a commissioning, maintenance, or fault‑finding visit

Qualifications and experience

• Background working in a field service or technical support role, gained within a capital equipment environment
• Qualified to a minimum of level 3 or above in electrical installation/engineering/maintenance or another relevant technical discipline with 3 years' experience
• Alternatively, a gold card electrician would be considered along with 2391 testing and inspection
• Applicants are welcome from a wide range of equipment backgrounds
• Impeccable customer service skills and a confident and professional manner in customer facing environments

Key requirements

• Previous experience of performing in a technical field service team
• Clear and concise written and spoken communication skills
• Ability to present information in a structured and balanced way
• Good working knowledge of Word, Excel
• Ability to work as part of a team
• Positive 'can‑do' attitude
• Problem solver – ability to engineer solutions on the job
• Ability to work and manage in a high‑pressure environment
• Work autonomously taking initiative to resolve customer issues
• Willing to travel and work unsocial hours when needed
• Some overnight stays required

Benefits

• This is an excellent opportunity to join a world class organisation. You will be joining a national team of Field Service personnel who take great pride in their work and who aim to build upon long term relationships with customers.
• You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses.
• For those with the desire there are opportunities to progress your career within the department and into the wider company.
• Dedicated product training, recognised by the industry, which will run on an ongoing basis as new products are introduced.
• A generous remuneration package including competitive salary, company healthcare package, contributory pension scheme, phone, and laptop, with opportunity to progress within a market leading organisation.