Field Service Engineer: Printer & IT Support (UK Travel)

A&O IT Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider in the UK is looking for a Field Engineer to provide break/fix support for printers, laptops, and desktops. The role includes diagnosing and repairing devices to board level, delivering Level 1 support for Windows systems, and maintaining service records. Candidates must have a full UK driving license and the legal right to work in the UK. This position requires strong problem-solving and communication skills and flexibility to travel to various customer locations across the UK.

Benefits

Company vehicle

Fuel card

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions for UK Security Clearance.
• Flexibility in working hours based on business needs.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 support for Windows systems.
• Troubleshoot network connectivity issues.
• Maintain accurate service records.
• Ensure excellent customer service during support.
• Travel to various customer locations as required.

Skills

Printer and MFP engineering

Repair to board level

Laptops and desktops repair

Desk side support for Windows environments

Hands-and-feet network support

Problem-solving skills

Communication skills

Job description

A leading IT services provider in the UK is looking for a Field Engineer to provide break/fix support for printers, laptops, and desktops. The role includes diagnosing and repairing devices to board level, delivering Level 1 support for Windows systems, and maintaining service records. Candidates must have a full UK driving license and the legal right to work in the UK. This position requires strong problem-solving and communication skills and flexibility to travel to various customer locations across the UK.