Field Service Engineer 1

Atlas Copco; Newport; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global leader in vacuum products is seeking a Field Service Engineer in Newport. This role involves providing top-tier technical support, conducting installations, and ensuring customer satisfaction through effective troubleshooting and maintenance of semiconductor products. Candidates should possess a relevant degree and field service experience. The company offers a culture of trust, innovation, and competitive benefits.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• Previous relevant field service experience, ideally customer facing.
• Self-directed with the ability to solve problems and escalate when needed.
• Comply with laws, policies, and standards for safety and health obligations.

Responsibilities

• Conduct installation, commissioning, maintenance, and troubleshooting of products.
• Capture service-related information and manage work orders.
• Perform software setup, operation, maintenance, and basic analytics.

Skills

Strong customer focus

Problem-solving

Technical knowledge sharing

Education

University or formal qualification in mechanical, electromechanical, or electronics

Job description

Overview

Your role

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

You will

• Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products
• You will work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders
• Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.

Note: We encourage you to apply even if you don’t meet all requirements. We value diverse experiences and perspectives.

To succeed, you will need

• Education: University or formal qualification in mechanical, electromechanical, or electronics.
• Previous relevant field service experience, ideally customer facing.
• Strong customer focus to meet expectations and deadlines, aligned with Edwards’s strategies.
• Self-directed, able to solve problems and escalate when needed.
• Share technical knowledge and coach less experienced team members.
• Comply with laws, policies, and standards to meet safety and health obligations.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer center in Newport. You will join a dynamic field service team, working onsite in Newport.

Contact Information

Talent Acquisition Team: Roberta Bracey

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.