Field Service Engineer

Pyramid Search; Tyseley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent field services provider is seeking an experienced Field Service Engineer to provide technical support for self-service devices across Birmingham. You will maintain and repair various hardware while working independently in the field. The ideal candidate has technical experience, a valid UK driving license, and strong communication skills. Competitive salary, overtime opportunities, and comprehensive benefits are provided.

Benefits

Competitive salary with regular overtime opportunity

In-house training on new product offerings

9% pension scheme

Employee assistance programme

Qualifications

• At least 1 year's experience within the field.
• Full UK valid driving license is essential.
• Experience in a customer-facing role.

Responsibilities

• Maintain/repair technical hardware problems on customer sites.
• Diagnose system problems and repair.
• Respond to all technical hardware problems on site.

Skills

Technical hands-on experience working on self-service machines

Experience of working on Windows-based software

Good communication skills

Flexible approach to work

Job description

Our client, an industry leader, is looking for an experienced Field Service Engineer to join and be part of their field operations. They provide a wide range of solutions to the world’s leading banks, retail and commercial institutions.

Ideally you will have at least 1 year's experience within the field, perhaps from vending, locker, self‑service or similar, or even an ATM background.

You will be looking after the Birmingham and surrounding areas and ideally live within a radius of 10 miles of Birmingham.

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of self‑service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, “in the field”, travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and the network of support you need to work autonomously.

Key Responsibilities

• Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on self‑service kiosks, lockers and vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high‑pressure situations.
• Work within the time scales as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Attend training classes to ensure fulfilment of Service Levels.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise, coordinate with subcontractors when needed.
• Work well independently and in a team situation.
• Make recommendations for improving our service, reliability & performance.

Skills and Experience Required

• Technical hands‑on experience working on self‑service machines, vending machines, ATM's or other such hardware is essential.
• Experience of working on Windows‑based software is advantageous.
• Previous experience in a similar customer‑facing environment working to achieve customer service level agreements.
• A flexible approach to work and a willingness to learn new skills.
• Good communication skills with ability to work collaboratively as part of a wider team across the business.
• This is very much a customer‑facing role and you will need to be comfortable liaising with all levels of personnel.
• You will also be liaising with many departments within the business, reporting back and updating situations.
• A full UK valid driving license is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
• Able to work one weekend in 4. On your working weekend you are given one day's leave either side of the weekend.

Company Benefits

• Competitive salary with regular overtime opportunity.
• In‑house training on new product offerings.
• 9% pension scheme (combined contributions).
• 2 x salary life assurance.
• Refer a friend scheme.
• Optional healthcare plan including retail discounts.
• Employee assistance programme and much more!

Hours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization.