Field Service Engineer

Serendipity Consulting; Thatcham; On-site; GBP 32,000 - 36,000; Full time

Job summary

A global market leader in coffee machine manufacturing is seeking a Field Service Engineer to join their expanding team in the MAIDENHEAD and GUILDFORD areas. This permanent role offers a competitive salary of £32,000–£36,000 per year, with additional benefits such as door-to-door pay, 30 days of paid holiday, and comprehensive training. Ideal candidates will possess strong electrical and mechanical skills and will be committed to providing exceptional customer service.

Benefits

Career progression opportunities

30 days paid holiday

Overtime payments

Company van

Full product training

Qualifications

• Proven experience as a Field Service Engineer or in a similar role.
• Previous electrical and mechanical experience is essential.
• Candidates must demonstrate strong electrical and mechanical skills.

Responsibilities

• Install, service, and repair coffee machines to high standards.
• Work along an allocated service route addressing customer needs.
• Conduct equipment demonstrations and administer service records.

Skills

Electrical skills

Mechanical skills

Attention to detail

Time management

Customer service

Tools

Coffee machines

Specialist tools

Job description

Field Service Engineer (Coffee) (MAIDENHEAD GUILDFORD Areas)

Salary: £32,000.00 (£36,000.00 With overtime per year

Job Summary

This is an exciting opportunity to join a global market leader in the manufacture of professional coffee machines as a Field Service Engineer. Covering the MAIDENHEAD and GUILDFORD areas.

Due to ongoing expansion and growth plans they are looking to expand their Field Service Engineering team within and around the MAIDENHEAD and GUILDFORD areas..

Duties

• The main responsibility of the field service engineer role is to install, service and repair traditional and automatic coffee machines to our high standards and to accurately record all work conducted to ensure it can be invoiced as required to the customer.

The Role

• Installing and setting up coffee equipment on customers premises.
• The role will be working to an allocated service route and attending customer sites to carry out service, repair and installation work.
• Conducting the demonstration of our equipment.
• Attending customers sites to carry out routine servicing.
• Accurately administering installation, service, and repair activities, through company systems
• Support the efficient organisation of work routines for employees within the team.
• To effectively manage time to meet deadlines.
• To consistently deliver superior customer service throughout.

Experience Required

• Proven experience as a Field Service Engineer or similar role is advantageous.
• Must have previous electrical and mechanical experience.
• Candidates must be able to demonstrate strong electrical skills and mechanical skills.
• Ability to show initiative and adapt to frequently changing requirements.
• Excellent attention to detail.
• To be able to follow company procedures, client specifications accurately and safely.
• To be able to work to deadlines and manage time effectively.
• A willingness to learn and attend training.

Benefits

• Excellent salary and career Progression - Investing in training and development to help employees reach their full potential.
• Door to door pay
• 30 days paid holiday per annum
• Overtime payments for weekday and weekend work
• Working 1 in 4 weekends
• Full product training
• Company van (available for private use)
• Plus specialist tools and full company uniform

Job Details

• Job Type: Permanent
• Experience: Electrical: 1 year (required), Mechanical: 1 year (required)
• Work Location: On the road / In person (MUST HAVE RIGHT TO WORK IN THE UK PERMANENTLY)
• Pay: £32,000.00 - £36,000 per year (with overtime)

This position offers an exciting opportunity for professionals looking to advance their careers in a supportive environment. If you are passionate about technology and customer service, we encourage you to apply.