Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading heating solutions provider is seeking a Field Service Engineer in Stockport. In this role, you will visit clients for diagnostics, repairs, and servicing while managing daily appointments and van stock. Excellent communication skills and a customer service focus are key. Prior experience in heating systems or similar fields would be advantageous. Full training provided. Become part of a dynamic team dedicated to delivering top-quality solutions to our customers.

Qualifications

• Experience in diagnostics and breakdown repairs.
• Ability to deliver excellent customer service.
• Confident in communication with customers.

Responsibilities

• Visit customer properties for diagnostics and breakdowns.
• Communicate effectively to ensure customer satisfaction.
• Manage daily appointments via a tablet device.
• Ensure proper management of van stock and parts.

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for:

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you

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Field Service Engineer • Stockport, ENG, UK