Field Service Engineer

Pyramid Search; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering firm in Sheffield is seeking a Field / Customer Engineer to join their team. The role includes diagnosing faults and repairing ATMs, with a focus on customer satisfaction. Ideal candidates will have mechanical and electrical aptitude, along with a good understanding of IT systems. This role offers full training, a company vehicle, and excellent benefits including 30 days holiday per year.

Benefits

Company vehicle for personal use

30 days holiday per year

Provided tools and uniform

Qualifications

• Able to work independently with minimal supervision.
• Good mechanical and electrical skills required.
• Experience in IT repair preferred but training provided.

Responsibilities

• Diagnosing faults and making repairs on ATMs.
• Installation, maintenance, and repairs to ensure customer satisfaction.
• Owning customer problems until resolution.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

Windows operating systems

Job description

Overview

This great organisation have an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given. The role will be to look after and work in and around the Sheffield area. Experience mending white goods has transferable skills for this role and a good level of mechanical / electrical aptitude is ideal. If you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems, or enjoy taking things apart, mending and putting back together, this could be a great opportunity.

The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Responsibilities

• Diagnosing faults, make repairs and replace modules on ATMs.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and in compliance with agreed upon Service Level Agreements.

Candidate requirements

• Able to work on your own with minimal supervision and manage your time effectively and proactively.
• Good level of mechanical / electrical aptitude.
• Experience preferred with Windows operating systems.
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge, but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together.
• Have good problem solving skills.
• Can work well under pressure.
• Full UK driving licence.

Shift patterns

5 days working, 2 days off, with a day off either side if working over the weekend. Typical shift hours are: 8am - 5pm; 9.30am - 6pm; 12pm - 9pm.

Benefits

• This role comes with a company vehicle which can be used for personal use and a fuel card.
• Tools/laptop/Android phone and all other required tools are provided.
• Uniform and PPE are provided.
• Excellent company benefits which includes 30 days holiday per year (including Bank Holidays).