Field Service Engineer

Roc Technologies; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology service provider is looking for a Network Field Service Engineer to join their on-site team in Preston. The role involves the installation and configuration of network equipment, troubleshooting wired network issues, and providing exceptional customer care. Candidates should have significant experience in network installations and be adept at communicating updates to clients. This position demands high standards of service to ensure contractual obligations are met and customer satisfaction is achieved.

Qualifications

• Experience in physical installation of switches and network equipment.
• Proficiency in configuring and maintaining network infrastructure.
• Ability to troubleshoot and resolve wired network issues.

Responsibilities

• Install switches and network equipment on-site.
• Configure and maintain switching infrastructure.
• Troubleshoot wired network issues effectively.
• Provide timely updates to customers on incidents.
• Engage with vendors for technical support.

Skills

Physical installation of network equipment

Configuration of switching infrastructure

Troubleshooting network issues

Maintaining network availability

Customer communication

Tools

ITSM systems

Juniper Wireless Access Points

Job description

Overview

Network Field Service Engineer

We are seeking a Network Field Service Engineer to join our on-site team delivering a Managed Service to one of our main clients site in Preston. This is an operational, site-based role ensuring contractual SLAs are met, device failures are resolved promptly, and customer satisfaction is consistently achieved.

Key Responsibilities

• Physical installation of switches and network equipment
• Configuration of switching infrastructure and Juniper Wireless Access Points
• Troubleshooting and resolving wired network issues (with support from the wider team)
• Maintaining network availability through routine documentation and maintenance practices
• Replacing faulty hardware components (switches, access points, peripherals) when required
• Providing professional updates to customers on incidents, problems, and changes via phone and email
• Maintaining ITSM systems with high-quality work notes
• Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where necessary
• Engaging with third-party vendors to progress support calls and technical advice
• Ensuring excellent standards of customer care at all times

Knowledge, Skills & Att...