Field Service Engineer

Wärtsilä; Poole; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Poole seeks a Field Service Engineer to provide service and aftersales support for wastewater management systems. Key responsibilities include independent servicing, customer liaison, and detailed documentation of service actions. Ideal candidates will have strong problem-solving skills and experience in electrical and mechanical servicing. This role contributes to the team's goal of a sustainable future.

Qualifications

• Experience in electrical and mechanical servicing of equipment and systems.
• Ability to provide detailed service reports and communicate with customers.
• Familiarity with large scale wastewater management systems.

Responsibilities

• Independently carry out electrical and mechanical servicing of equipment and systems.
• Liaise with the customer whilst on site with technical queries.
• Document additional time, parts used, and customer requests accurately.
• Provide timely detailed service reports and feedback to the Customer Support Engineers.

Skills

Problem solving

Electrical servicing

Mechanical servicing

Customer support

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and a more sustainable future that we can all be proud of. Want to join the ride?

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We have a unique and exciting opportunity for a Field Service Engineer to join our busy Field Service team in the Water and Waste business.

Provide Service/Commissioning and aftersales support for all products offered by the company including large scale wastewater management systems, oily water separators, and ballast water systems. Responsibilities include problem solving, warranty resolution, site surveys, and product installation when required.

Main responsibilities include:

• Independently carry out electrical and mechanical servicing of equipment and systems.
• Liaise with the customer whilst on site with technical queries and questions.
• Clearly and accurately document additional time, parts used, and requests from the customer that could alter the agreed scope of supply, impact the job commercially and increase delays in the completion date.
• Feed back the documented changes to the Customer Support Engineers on a regular basis (daily or weekly as appropriate) with supported evidence to allow for accurate conversations with the customer.
• Ensure that a defect log is accurately kept and shared with the Customer Support Engineers to aid with supplier and customer negotiations and product improvements where necessary.
• Assist the ship staff with basic system training if required.
• Provide timely detailed service reports and accurate feedback on all issues to the Customer Support Engineers.
• Assist the engineering department and customers with mechanical-electrical installation, planning & design.
• Assist with electrical design and system upgrades as required.

Last application date: 16/11/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä. Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.