Field Service Engineer

Time Appointments; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm is seeking a Field Service Engineer in Norwich. You will deliver high-quality on-site repairs and build customer relationships while ensuring minimal downtime. The ideal candidate has experience in hydraulic hose repair, strong IT skills, and a clean UK driving licence. This role offers a competitive salary, a company van, and ongoing development opportunities.

Benefits

Competitive salary package

Company van and equipment

Ongoing training and development

Qualifications

• Ideally 2+ years' experience in hydraulic hose repair.
• Full, clean UK driving licence required.
• Confidence using mobile apps and digital tools.

Responsibilities

• Deliver fast, high-quality on-site repairs.
• Log jobs, parts, and updates accurately.
• Maintain professional standards with company van.

Skills

Hydraulic hose repair

IT systems proficiency

Communication skills

Problem-solving

Customer service orientation

Education

Basic education with good English and Maths skills

Tools

Simpro app

Company van

Job description

Time Appointments are working on behalf of a market-leading engineering business, who are looking to recruit a Field Service Engineer to join their growing team. This is a hands-on, customer-facing role where you'll play a vital part in keeping critical machinery up and running through on-site fault diagnosis, repairs, and hydraulic component replacement. Not only will you be responsible for delivering high-quality repairs, but you'll also help strengthen the company's local presence, building trusted relationships with customers and supporting projects. This is a fantastic opportunity for someone who thrives in a fast-paced, practical role and takes pride in delivering exceptional service.

Responsibilities

• Deliver fast, high-quality on-site repairs and replacements, ensuring minimal downtime for customers.
• Accurately log jobs, parts, and updates using the Simpro app.
• Maintain professional standards at all times, with a clean, well-equipped van and excellent customer service.
• Support business growth by building relationships with local customers, distributing catalogues/leaflets, and ensuring the company is front of mind.
• Work towards agreed KPIs including job numbers, average job value, and customer satisfaction.
• Ensure health & safety is prioritised at all times, completing Risk Assessments and following site rules.
• Manage van stock efficiently, keeping it fully equipped and compliant with stock checks.
• Provide feedback to support process improvements, audits, and quality management systems.

The Successful Candidate Will Have

• A strong basic education with good English and Maths skills.
• Ideally 2+ years' experience in hydraulic hose repair, though broader mechanical/engineering backgrounds will also be considered.
• Confidence using IT systems, mobile apps, and digital tools.
• A full, clean UK driving licence.

Skills & Attributes

• Self-motivated, able to work independently with a positive team attitude.
• Strong communicator, professional with both colleagues and customers.
• Mechanically minded with a hands-on approach to problem-solving.
• Safety-focused, with a commitment to quality and compliance.
• Customer-driven, passionate about delivering excellent service and building lasting relationships.
• Commercially aware, understanding the importance of efficiency and business growth.

What’s on Offer?

• Competitive salary package
• Company van and equipment
• Ongoing training and development
• The opportunity to play a key role in a supportive, growing team