Field Service Engineer

Streamline Search; Luton; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading provider of advanced print finishing equipment is seeking a Field Service Engineer to join their team. The role involves installing, maintaining, and repairing high-performance machinery across the UK, with potential overseas travel. Candidates should have a minimum of 5 years in a technical service role and relevant engineering qualifications. The package includes a competitive salary, 23 days holiday, and various additional benefits, including overtime opportunities.

Benefits

23 days holiday + bank holidays

Company pension scheme

Cycle-to-work scheme

Sick pay

Overtime available

Company van provided

Qualifications

• Minimum 5 years in a technical service role working with capital equipment.
• Proficient in reading schematics and diagnosing faults.
• Full, clean UK driving licence with trailer towing capability.

Responsibilities

• Provide remote and on-site support for machinery installation and maintenance.
• Diagnose and solve technical problems including electrical and mechanical issues.
• Conduct technical training sessions for customers.

Skills

Diagnostic skills

Technical troubleshooting

Customer communication

Time management

Education

Relevant technical qualifications in electrical, mechanical, or mechatronic engineering

Tools

Diagnostic software

Job description

Overview

Field Service Engineer Required! Our client is a leading provider of advanced print finishing and packaging equipment; they supply high-performance machinery to various industries. On behalf of our client, we are recruiting a technically skilled Service Engineer to join their team. The successful candidate will be responsible for installing, maintaining, and repairing our industry-leading machinery at client sites nationwide and occasionally overseas.

Package

• Salary £35,000 - £38,000 (DOE)


• 23 days holiday + bank holidays


• Company van provided


• Company pension scheme, cycle-to-work scheme, sick pay, and support for relevant training and further education


• Overtime available, overnight allowance

Responsibilities

• Provide remote and on-site support for machinery, including installation, delivery, preventive maintenance, and repairs.


• Deliver a first-class service experience by using diagnostic skills to identify and resolve technical issues quickly, ensuring minimal downtime.


• Diagnose and solve technical problems, including electrical and mechanical issues as well as software faults, often remotely.


• Conduct technical training sessions for customers, partners, and team members.


• Manage the stock in your vehicle to optimise first-time fix rates and minimise losses.


• Build strong relationships with overseas manufacturers and suppliers to ensure effective communication and execution of technical solutions.


• Support sales initiatives by participating in machine demonstrations, trade shows, and events, contributing to customer loyalty and satisfaction.

Requirements

• Minimum 5 years in a technical service role working with capital equipment


• Relevant technical qualifications in electrical, mechanical, or mechatronic engineering


• Proficient in reading schematics, diagnosing faults, and performing hands-on repairs


• Comfortable working independently and managing your own schedule


• Able to build rapport with clients and communicate effectively at all levels


• Full, clean UK driving licence with trailer towing capability


• Willingness to travel across the UK and occasionally overseas

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