Field Service Engineer

Smiths Detection Inc; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in detection and screening technology is seeking a dynamic Field Service Engineer II to join their team at Heathrow Airport. This role involves the installation, repair, and maintenance of advanced Trace and X-Ray equipment. Candidates should possess a Level 3 Engineering qualification and strong troubleshooting skills. Join a supportive environment with career growth opportunities, contributing to a safer world through cutting-edge technology.

Benefits

Extensive product training

Career growth opportunities

Flexible benefits

Qualifications

• Experience in field repair of electrical and electronic systems.
• Ability to read electrical/mechanical schematics.
• Proficiency in customer training.

Responsibilities

• Install, repair, and maintain Trace and X-Ray equipment.
• Document all inspections, maintenance, and repair work.
• Provide technical support to customers and peers.

Skills

Troubleshooting

Customer service orientation

Electrical engineering knowledge

Communication skills

Organizational skills

Education

Level 3 Engineering qualification (electrical, electronic, mechanical)

Tools

MS Office Suite

Job description

Following significant growth and deployment of the latest integrated checkpoint screening solutions, we are looking for a dynamic and experienced engineer with a background in mechatronics, electrical or electronics engineering, to join our team at Heathrow Airport. In this role, you'll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals. Every day, you'll contribute to creating a safer environment for communities around the globe. We're committed to your success, offering extensive product training and outstanding career growth opportunities. If you're passionate about technology and driven to make a positive impact, we want to hear from you! As a Field Service Engineer II, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow, ensuring first class customer satisfaction. Join us and we'll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the CTC clearance and lived in the UK for a minimum of 5 years.

• Meet daily service repair needs and drive customer satisfaction
• Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, order, install, and return parts efficiently.
• Review logs for open issues, prepare formal reports to customers.
• Maintain and calibrate tools and test equipment.
• Provide technical support to customers and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies.

• Live within a maximum 45 minute commute to Heathrow Airport.
• Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
• Proficiency in reading electrical/mechanical schematics.
• Strong troubleshooting skills and experience in field repair of electrical and electronic systems
• Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
• Excellent communication, organizational, and interpersonal skills
• Strong customer service orientation and ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Willingness to travel at short notice
• Manual handling ability

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today\'s world. At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs and touch the lives of millions of people every day.

We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.