Field Service Engineer

Acorn Stairlifts UK; Gloucester; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading stairlift service provider is seeking a Field Service Engineer to join the UK Service Department. This role covers the Gloucester area and requires daily travel to customer homes for servicing and repairing Stairlifts. The ideal candidate must have a full, clean UK driving licence and excellent communication skills. The position offers a competitive salary between £32,400 and £35,400 P/A with additional perks, including comprehensive training and a company van. Apply now to join a supportive team dedicated to quality service.

Benefits

Comprehensive induction and training

Healthcare and pension schemes

Gym membership discounts

Company events

Monthly reward scheme – Acorn Achievers

Qualifications

• A full, clean UK driving licence.
• Must pass a Criminal Records Bureau check.
• Ability to communicate effectively at different levels.

Responsibilities

• Travel daily to customer homes to service and repair Stairlifts.
• Diagnose, troubleshoot, and repair Stairlifts in the field.
• Ensure high levels of customer satisfaction.

Skills

Honesty

Reliability

Effective communication

Job description

We are currently looking for a Field Service Engineer to join our UK Service Department covering the Gloucester area.

Must be based in the GL postcode area.

Salary: £32,400 - £35,400 P/A (£42,000 OTE). Working hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers

Key duties/responsibilities

• Travelling on a daily basis to customer homes to service and repair Acorn Stairlifts.
• Diagnosing, troubleshooting, servicing and repairing existing Stairlifts within the field.
• Meeting all targets and deadlines professionally and timely.
• Providing high levels of customer service – ensuring satisfaction and implementing corrective actions with assistance of management.
• Carrying out product updates and safety checks safely.
• Communicating effectively with external customers and providing customer feedback.

What do we offer?

• Full training provided
• Company van
• Paid from leaving home time until you return home time

The successful candidate will have:

• A full, clean UK driving licence.
• Honesty, reliability, and ability to communicate at different levels.
• Will pass a Criminal Records Bureau check.
• Ability to display the Acorn Values.

OUR VALUES

• ⭐ Quality of the products we make and sell and the service we provide
• ⭐ Unity – working together as one team
• ⭐ Integrity – acting responsibly and honestly to deliver on our promises
• ⭐ Caring – about our customers, each other and the wider community
• ⭐ Ambition – taking pride in all we do and striving to improve

We Recognise Your Efforts.

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.