Field Service Engineer

Atlas Copco; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering solutions provider in Scotland is seeking a Field Service Engineer to deliver expert repair services for advanced technology solutions. The role involves extensive client interaction, requiring technical expertise in mechanical and electrical systems alongside strong problem-solving skills. This position offers a company vehicle, competitive benefits, and opportunities for professional growth in a dynamic team environment.

Benefits

Company vehicle

Comprehensive private medical insurance

Career progression opportunities

Industry-leading training programs

Qualifications

• Demonstrable experience in industrial or field-based engineering.
• Confidence in using basic IT systems and learning new tools.
• Proactive and adaptable with safety focus.

Responsibilities

• Perform installations, servicing, and troubleshooting of equipment.
• Engage in on-call services to respond to urgent needs.
• Utilize digital tools to analyze performance metrics.

Skills

Customer relationship building

Technical fault diagnosis

Proficiency in IT systems

Mechanical or electrical expertise

Education

Relevant mechanical or electrical qualifications

Tools

Digital tools for service documentation

Job description

Overview

Your role

As a Field Service Engineer at Atlas Copco, your role is not just about technical expertise; it's about becoming a trusted partner to our clients. You will provide expert repair services for our advanced technology solutions, focusing on delivering exceptional customer satisfaction while adhering to the highest standards of safety and reliability. Your commitment to ensuring the optimal performance and longevity of our clients' technologies plays a crucial role in supporting their operational success and sustaining the technological advancement of industries that heavily depend on these systems.

Responsibilities

• Serve as a key representative of Atlas Copco on-site, exemplifying professionalism and a customer-centric approach that builds lasting relationships.
• Carry out installations, service, and troubleshooting of essential equipment including air compressors, dryers, gas generators, and more.
• Diagnose technical faults effectively and provide expert repairs, ensuring work is performed with safety and efficiency.
• Utilize digital tools to document service activities, maintain detailed records, and analyze performance metrics.
• Engage in on-call services and respond to urgent service needs as part of our commitment to customer care.
• Participate in ongoing training and team meetings to hone your technical skills and stay abreast of industry developments.
• Act as a brand ambassador, identifying continuous improvement opportunities while creating added value for our clients.
• Foster a culture of collaboration, innovation, and safety within our wider service team, contributing to an environment where everyone thrives.

Requirements

To excel in this role, we encourage you to apply even if you don't meet every requirement listed below.

• Demonstrable experience in an industrial, mechanical, electrical, or field-based engineering environment.
• Relevant mechanical or electrical qualifications or equivalent hands-on experience are both valued.
• Confidence and proficiency in using basic IT systems, as well as the ability to learn new digital tools.
• A valid UK full driving licence with no more than three penalty points.
• A proactive, adaptable individual who is safety-focused and thrives in a fast-paced, varied environment.
• Excellent communication skills and a passion for building customer relationships while solving real-world challenges.

Benefits

• A fully equipped company vehicle, along with a professional uniform, necessary tools, a laptop, and a mobile phone to support your fieldwork.
• All required personal protective equipment (PPE) to ensure your safety on the job.
• Access to industry-leading training and development programs through our exceptional UK training facilities and technical support teams.
• Regular team 'Toolbox' meetings to promote collaboration and a supportive Regional Service Manager dedicated to your success.
• Clear pathways for career progression, providing opportunities to advance and grow within our organization.
• A welcoming and inclusive company culture that values diversity and your unique contributions.
• A robust pension scheme, comprehensive private medical insurance, and additional perks offered through our employee benefits program to enhance your overall well-being.

Job location

This position is based in the Scotland region of the UK. You will be an integral part of our customer center, joining a vibrant field service team. The role involves remote work, necessitating considerable travel to meet with clients across your designated area

Contact information

Talent Acquisition Team: Harriet Strauss

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