Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading heating service provider in the East Midlands is seeking a dedicated technician. You will work from home and manage daily appointments using a tablet. Responsibilities include servicing, diagnostics, and emergency repairs. Full product training is provided. The ideal candidate has excellent customer service skills and can confidently handle diagnostics. This position offers an exciting opportunity to join a dynamic team in providing top-quality heating solutions.

Qualifications

• Capable of delivering excellent customer service and top-quality solutions.
• Confident in your diagnostics skills.
• Experience in servicing, repairs, and diagnostics.

Responsibilities

• Visit customers' properties for diagnostics and breakdowns.
• Provide excellent customer service through effective communication.
• Manage daily appointments via a tablet device.
• Ensure proper management of van stock.

Skills

Excellent customer service skills

Diagnostics skills

Effective communication

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis you'll be responsible for:

• Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered overnight are placed in their locations in the rear load space of your van.

About you:

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