Field Service Engineer

Precept Recruit; Devon and Torbay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent IT service provider is looking for enthusiastic individuals to fill the role of Field Service Engineer. This position involves repairing and servicing IT hardware and EPoS systems across the Plymouth area. The ideal candidate will have experience in customer service engineering, particularly in retail or hospitality, excellent communication skills, and proficiency in EPoS equipment. A full UK driver's license is required for this role, alongside various benefits including a company car and bonuses.

Benefits

Company Car

Monthly Bonus

Fuel Card

Full Uniform

Overtime

Qualifications

• Experience in a field-based customer service engineering role.
• Excellent written and verbal communication skills.
• Knowledge in maintaining and installing EPoS equipment.
• Must have a full UK driver's license.

Responsibilities

• Repair, service and installation of various IT hardware and EPoS systems.
• Planned and regular maintenance of all on-site equipment.
• Provide support and training to customers as needed.
• Deliver exemplary customer service.

Skills

Experience in field-based customer service

Excellent communication skills

Experience in maintaining EPoS equipment

PC literate (MS Office)

Job description

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?
In that case you'll be a great fit for Barron McCann.

We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking.

We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers.

As a member of our team, you will be based in the field covering the Plymouth area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime.

As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.

Field Service Engineer responsibilities will include:

• Repair, service and installation of various IT hardware/ EPoS systems
• Planned and regular maintenance of all on-site equipment.
• Provide support and training to Customer as and when required.
• Provide exemplary levels of customer service

The ideal candidate will have:

• Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
• Excellent communication skills (written and verbal)
• Experience and knowledge of maintaining and installing EPoS equipment
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Due to the nature of this role, it is essential that applicants have a full UK driver s license.