Field Operations Manager: Building Performance Leader

BSRIA LTD; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A scientific organization based in Bracknell is looking for a Field Service Manager to lead a team of Building Performance Engineers. The role includes overseeing daily operations, ensuring compliance with industry standards such as ISO/IEC 17025, and maintaining high standards of safety and customer service. Candidates should have proven management experience in service engineering, an engineering degree or equivalent experience, and a commitment to continuous improvement. This role offers competitive salary, benefits, and professional development opportunities.

Benefits

Workplace Pension Scheme

Life Assurance - 4 times annual salary

Online GP Support Services

26 Annual Holidays

Employee Wellbeing Programme

Qualifications

• Proven experience in managing field-based service or engineering teams.
• Ability to guide, motivate and develop field technicians.
• Demonstrates attention to detail and adherence to quality standards.

Responsibilities

• Lead and develop Building Performance Engineers.
• Manage daily operations to maintain efficiency.
• Address customer enquiries & complaints professionally.

Skills

Leadership & Team Building

Problem solving & decision making

Communication

Customer focus

Critical thinking

Education

Engineering/technical degree or equivalent

NVQ level 4 or 5

Tools

Knowledge of ISO/IEC 17025

Knowledge of ISO 9001

Job description

A scientific organization based in Bracknell is looking for a Field Service Manager to lead a team of Building Performance Engineers. The role includes overseeing daily operations, ensuring compliance with industry standards such as ISO/IEC 17025, and maintaining high standards of safety and customer service. Candidates should have proven management experience in service engineering, an engineering degree or equivalent experience, and a commitment to continuous improvement. This role offers competitive salary, benefits, and professional development opportunities.