Field IT Support Engineer – Education Sector

Solutions IT; Welshpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company is looking for an IT support professional to join their team in Welshpool. The ideal candidate will have proven experience in providing technical support, preferably within an educational context. Responsibilities include managing mobile devices, troubleshooting networks, and offering customer support for diverse IT issues. Strong problem-solving and communication skills are essential, along with a valid drivers' license for daily customer visits. Australian citizenship is also required for this role.

Qualifications

• Proven experience in IT support roles, preferably within an educational setting.
• Minimum of 1+ years of IT support experience is required.
• Strong technical skills across a range of ICT areas, including hardware, software, networking, and security.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Responsibilities

• Providing technical support to our customers.
• End user device support, including Windows, Apple, and Chromebook devices.
• Preventative maintenance and administration of servers.
• Management and deployment of mobile devices using MDM solutions.
• Supporting IT issues and queries in a timely manner.

Skills

Technical support

Customer service

Network troubleshooting

Mobile device management

Problem solving

Education

1+ years of IT support experience

Experience in educational settings

Tools

MDM solutions

Windows devices

Apple devices

Chromebook devices

Job description

A technology support company is looking for an IT support professional to join their team in Welshpool. The ideal candidate will have proven experience in providing technical support, preferably within an educational context. Responsibilities include managing mobile devices, troubleshooting networks, and offering customer support for diverse IT issues. Strong problem-solving and communication skills are essential, along with a valid drivers' license for daily customer visits. Australian citizenship is also required for this role.