Field IT Engineer – Printers, Laptops & Desktops (UK Travel)

A&O IT Group; Chelmsford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global IT services consultancy based in the UK is seeking a Field Service Engineer to provide hardware support for printers, laptops, and desktops. The role includes responsibilities such as diagnosing issues to board level and performing desk side support for Windows systems. Candidates must possess a full UK driving licence, the right to work in the UK, and flexibility in working hours. The position offers a 6-month rolling contract with travel to various customer locations as needed.

Benefits

Company vehicle

Fuel card

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• Flexibility to work variable hours depending on business needs.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level accurately.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, troubleshooting, and equipment replacement.
• Maintain accurate records of work completed in service systems.
• Ensure excellent customer service and communication.

Skills

Printer and MFP engineering

Repair to board level

Desk side support for Windows

Network support experience

Problem-solving skills

Customer-facing communication

Job description

A global IT services consultancy based in the UK is seeking a Field Service Engineer to provide hardware support for printers, laptops, and desktops. The role includes responsibilities such as diagnosing issues to board level and performing desk side support for Windows systems. Candidates must possess a full UK driving licence, the right to work in the UK, and flexibility in working hours. The position offers a 6-month rolling contract with travel to various customer locations as needed.