Field IT Engineer: On-Site & Remote Support

HCLTech; Remote; GBP 30,000 - 45,000; Full time

Job summary

A global technology company in Warrington is seeking an FSO L2 to provide advanced IT support both on-site and remotely. In this role, you will troubleshoot hardware and software issues and coordinate with multiple teams to ensure seamless IT operations. Ideal candidates should possess a Bachelor’s degree in IT or related fields, hold an ITIL Foundation Certification, and have 3–5 years of relevant experience. The company promotes a supportive culture and offers opportunities for growth.

Qualifications

• Bachelor’s degree in IT or related fields.
• ITIL Foundation Certification is required.
• 3–5 years of relevant experience in IT support.

Responsibilities

• Provide advanced IT support both on-site and remotely.
• Troubleshoot hardware and software issues.
• Coordinate with multiple teams for seamless IT operations.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Team coordination

Education

Bachelor’s degree in IT or related fields

ITIL Foundation Certification

Job description

A global technology company in Warrington is seeking an FSO L2 for providing advanced IT support, both on-site and remotely. This role involves troubleshooting hardware and software issues and coordinating with multiple teams for seamless IT operations. Ideal candidates will have a Bachelor’s degree in IT or related fields, an ITIL Foundation Certification, and 3–5 years of relevant experience. The company offers a supportive culture with opportunities for growth and participation in various employee engagement initiatives.