Field Engineer - Break Fix

ZipRecruiter; Exeter; On-site; GBP 28,000 - 32,000; Full time

Job summary

A technology service provider in the United Kingdom is looking for a Field Engineer to perform Break Fix work on FTTH/FTTP networks. Candidates should possess a background in fibre optics and civils, alongside relevant qualifications such as a full driving license and ideally NRSWA accreditation. The role offers a salary between £28,000 and £32,000, with a strong emphasis on health, safety, and training opportunities.

Benefits

Generous pension

Health cash plan

Flexible working environment

Employee Assistance Programme

Qualifications

• Background in Civils, Fibre and/or Telecoms, ideally fibre optic networks.
• Ability to diagnose and fix network issues.
• Experience with installations and repairs.

Responsibilities

• Deliver Break Fix schedules on time and safely.
• Service repairs on PIA PON network communities.
• Perform fibre splicing and testing.

Skills

Troubleshooting

Fibre splicing and testing

Installation and maintenance of FTTH/FTTP networks

Education

Full driving licence (manual)

NRSWA Operative accreditation

Job description

Overview

Field Engineer for the Gigaclear FTTH/FTTP network. Role involves Break Fix work across traditional civils/buried networks, PIA underground and overhead. A training pathway with external sector accredited courses (underground and overhead PIA, NRSWA, etc.) and internal Gigaclear network training, fibre splicing and testing.

Reporting to the Operations Manager. Salary: £28,000 to £32,000 dependent on experience and current qualifications/accreditations.

Responsibilities

• Deliver the allocated Break Fix schedules, working with stakeholders to complete work on time, safely and to standard.
• Perform Break Fix activities including traditional underground/buried networks and PIA overhead/underground issues and fixes.
• Service repair on PIA PON network communities.
• Provide initial first response to Gigaclear’s overhead poles and feedback for contractor instruction.
• Fibre splicing and testing.
• Ensure own and team quality and Health & Safety standards across work.

Knowledge & Experience

• Background in Civils, Fibre and/or Telecoms, ideally fibre optic networks (FTTH/FTTP).
• Experience with installations, fault fix, repair and/or maintenance.
• Ability to troubleshoot, diagnose and fault fix network issues.
• Desirable: knowledge of on-site Civils specifications (e.g., NRSWA).
• Ability to understand, interpret and adhere to risk & method assessments.

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months or more.
• DBS check (or ability to pass).
• Ideally hold a NRSWA Operative accreditation.

Notes

All offers of employment are subject to interview. Onboarding includes licence checks and regular monitoring of driving style, plus drug & alcohol testing with random testing during employment. Offers may be withdrawn if drug/alcohol test is failed.

Benefits & Opportunities

• Gigaclear is a growing Fibre Broadband (FTTP/FTTH) company delivering to challenging UK communities.
• Staff rewards, benefits and opportunities to grow and develop.
• Generous pension (up to 8% matched), income protection & life assurance, 25 days holiday (plus bank holidays) with holiday purchase scheme and Yay Days.
• Health cash plan, 24/7 remote GP, Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training via Learning Management System; long service benefits and monthly recognition; enhanced maternity/paternity provisions.
• Flexible working environment and health & wellbeing initiatives including company-funded social events.

Our approach is guided by our mission, vision and values: Mission – Empowering communities with brilliant broadband; Vision – Connected Communities; Values – Own it, Find the Right Way, Work Together, Win Together.